Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony J. Lyons

Mineola,TX

Summary

Flexible Desktop Support Specialist ready to excel in any operational structure and enhance all support departments. Talented at discerning root causes and deriving solutions even with minimal information and physically restricted system access. Skilled provider of service via in-person interactions or remote support solutions. (5 yrs experience)

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Support Specialist

Blew & Associates, PA
Fayetteville, AR
09.2019 - 08.2024
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Provided training sessions for end users on how to use their workstations efficiently.
  • Created user accounts, maintained access rights and monitored login activity across multiple platforms.
  • Implemented security protocols such as antivirus updates and firewall configurations.
  • Coordinated with vendors on service requests such as repairs or replacements of defective equipment.
  • Managed inventory of IT assets including tracking serial numbers and purchasing additional supplies when needed.
  • Performed system upgrades including operating system installs, application installations and patching as well as printer support.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.

Education

Information Systems, Information Technology

North West Technical Institute
Springdale, AR
07.2019

Audio Engineer - Audio Engineering

Media Tech Institute (Dallas Sound Lab)
Dallas, TX
06.2004

Skills

  • End-user training
  • System administration
  • Incident management
  • Operating system installation
  • Application support
  • Hardware troubleshooting
  • Mobile device management
  • Remote desktop support
  • User account management
  • Mac OS
  • Windows OS
  • Microsoft 365

Certification

  • Comptia A+ ce Certification
  • Comptia Network + Certification (In Progress)

Timeline

Desktop Support Specialist

Blew & Associates, PA
09.2019 - 08.2024

Information Systems, Information Technology

North West Technical Institute

Audio Engineer - Audio Engineering

Media Tech Institute (Dallas Sound Lab)

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