Anthony Macias-Williams
Buena Park,CA
Summary
Park services associate with extensive experience in maintaining park facilities and enhancing visitor experiences. Known for strong focus on team collaboration and achieving results, with reliability and adaptability at forefront. Skilled in grounds maintenance, customer service, and safety protocols, bringing proactive approach to park operations.
Overview
3
3
years of professional experience
Work History
Park Services Associate
Knott's Berry Farm
06.2024 - Current
- Improved overall park aesthetics
- Closely follows biohazard cleaning procedures to avoid bloodborne pathogen transmission when sanitizing public restrooms.
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Provided exemplary customer service by making patrons feel welcome, answering park questions and giving directions.
Retail Sales Associate
Tilly's Clothing Store
12.2022 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Host
Rock and Brews
06.2022 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Tracy High School
Cerritos, CA06-2022
Skills
- Customer service
- Quick learner
- Problem solving
- Retail experience
- Rapport with customers
Timeline
Park Services Associate
Knott's Berry Farm
06.2024 - Current
Retail Sales Associate
Tilly's Clothing Store
12.2022 - 07.2024
Host
Rock and Brews
06.2022 - 11.2022
High School Diploma -
Tracy High School
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