Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakira Morris

Orlando,FL

Summary

Enthusiastic sales representative with expertise in identifying prospects and converting qualified leads to paying customers. Provide quality customer service and contribute to team sales success. Offer exceptional communication skills and seek to understand client needs before making the appropriate product recommendations. Continually meet and exceed sales goals. Leverage extensive knowledge of available products to provide appropriate client solutions and enhance customer loyalty and retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Park Services Associate

Universal Orlando
01.2023 - Current
  • Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
  • Regularly stocked restrooms and other facilities throughout 10 -acre park grounds.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.

Catering Server

StaffMate Online
07.2022 - Current
  • Cleared dishes and glassware quickly following each course.
  • Documented ingredients and quantity of catering supplies to maintain accurate inventory.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Sales Associate

Walmart
08.2018 - 08.2023
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Call Center Customer Service Representative

KGS
06.2022 - 09.2022
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Behavioral Health Technician

Aspire Health Partners
05.2022 - 09.2022
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Performed client intake procedures according to internal standards for new admissions.
  • Conducted client rounds to check on residents.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Dietary Aide

Life Care Center Of Altamonte Springs
01.2019 - 11.2019
  • Conducted one-on-one nutritional counseling sessions with residents.
  • Monitored and evaluated patient progress, documenting results.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.

Education

No Degree - Medical Billing And Coding

Florida Career College
Orlando, FL
01.2024

High School Diploma -

Agape Christian Academy
Orlando, FL
05.2018

Skills

  • Communication skills
  • Teamwork skills
  • Problem-solving skills
  • Computer skills
  • Customer service
  • Copywriting
  • Accounting
  • Typography
  • Credit management
  • Warehousing
  • Housekeeping
  • Food service

Certification

Basic Life Support (BLS)

complete on May 3,2022

Timeline

Park Services Associate

Universal Orlando
01.2023 - Current

Catering Server

StaffMate Online
07.2022 - Current

Call Center Customer Service Representative

KGS
06.2022 - 09.2022

Behavioral Health Technician

Aspire Health Partners
05.2022 - 09.2022

Dietary Aide

Life Care Center Of Altamonte Springs
01.2019 - 11.2019

Sales Associate

Walmart
08.2018 - 08.2023

No Degree - Medical Billing And Coding

Florida Career College

High School Diploma -

Agape Christian Academy

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Shakira Morris