Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nai’Jah Barnes

Winter Garden

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Park Services Associate

Universal Orlando
07.2023 - 05.2025
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
  • Kept business entrances clean, tidy and professional in appearance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Park Services Associate

SeaWorld Parks & Resorts
06.2022 - 05.2023
  • Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
  • Maintained park cleanliness and safety standards through regular inspections and timely maintenance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
08-2025

Bachelor of Science - Veterinary Science

Valencia College
Orlando, FL
08-2029

Skills

  • Customer service
  • Attention to detail
  • Effective communication
  • Adaptive problem solving
  • Time management mastery
  • Team collaboration
  • Problem solving
  • Time management
  • Communication skills
  • Sorting and categorizing
  • Flexible schedule
  • Excellent communication
  • Teamwork and collaboration

Timeline

Park Services Associate

Universal Orlando
07.2023 - 05.2025

Park Services Associate

SeaWorld Parks & Resorts
06.2022 - 05.2023

Associate of Arts - General Studies

Valencia College

Bachelor of Science - Veterinary Science

Valencia College

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Nai’Jah Barnes