EILEEN NAYLOR
Jacksonville
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Park Services Associate
State of Florida DEP
11.2021 - 04.2025
- Managed time efficiently, balancing daily tasks with any unexpected situations that arose throughout the day.
- Supported resource protection efforts by monitoring visitor activities and reporting incidents to appropriate personnel.
- Provided educational information on park resources, history, and wildlife to increase visitor awareness.
- Aided in training new Park Services Associates on policies and procedures; provided guidance throughout their onboarding process.
- Directed 100 plus visitors per day to park cars and RVs in designated lots.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Warranty Administrator
Zt Motors Of Fort Walton Beach
10.2010 - 09.2021
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
Service Advisor
Mercedes Benz of Ft Myers
01.2004 - 02.2009
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Brick High School
Brick NJSkills
- Client support
- Analytical problem-solving
- Detail-oriented analysis
- Effective multitasking
- Strong verbal communication
- Effective organizational skills
- Analytical thinking skills
- Intrinsic drive
Timeline
Park Services Associate
State of Florida DEP
11.2021 - 04.2025
Warranty Administrator
Zt Motors Of Fort Walton Beach
10.2010 - 09.2021
Service Advisor
Mercedes Benz of Ft Myers
01.2004 - 02.2009
High School Diploma -
Brick High School
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