Professional with experience in providing exceptional field support, prepared to deliver impactful results. Strong focus on team collaboration, adaptability, and achieving goals under changing conditions. Skilled in problem-solving, technical troubleshooting, and customer service. Reliable and effective in building positive relationships with clients and teammates.
Work History
Sales Associate
1 Year 1 Month
Home Depot | 07.2025 - Current
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained organized sales floor by restocking merchandise and arranging displays effectively.
Operated point-of-sale system for efficient transaction processing and customer service support.
Collaborated with team members to meet daily sales goals and improve store performance.
Cashier, Self-Checkout, Customer Service
5 Months
Shaws Associate | 01.2025 - 06.2025
Processed customer transactions accurately using point-of-sale systems.
Assisted customers with product inquiries and resolved issues promptly.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Collaborated with team members to ensure efficient store operations during peak hours.
Sales Associate
2 Years 11 Months
E L Spears Hardware Store | 01.2022 - 12.2024
Assisted customers in locating products and providing exceptional service.
Maintained knowledge of current promotions, policies, and product features.
Operated cash registers, processed transactions accurately, and managed customer inquiries.
Collaborated with team members to ensure efficient store operations and inventory management.
Sales Associate
3 Years 1 Month
Home Depot | 12.2018 - 01.2022
Assisted customers with product selection and provided exceptional service to enhance shopping experience.
Maintained knowledge of store layout and inventory management systems to efficiently locate products for customers.
Collaborated with team members to organize merchandise displays, ensuring optimal presentation and accessibility.
Processed transactions accurately using point-of-sale systems while handling cash and credit payments effectively.
Deli Associate
1 Year 5 Months
Fry’s Food And Drug Store | 05.2016 - 10.2017
Prepared deli products according to health and safety standards.
Assisted customers with product selection and inquiries, ensuring a positive shopping experience.
Maintained cleanliness and organization of deli area, adhering to sanitation protocols.
Operated slicers and other food preparation equipment safely and efficiently.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Detention Officer And Supervisor
22 Years 9 Months
Maricopa County Sheriff’s Office | 04.1993 - 01.2016
Monitored inmate behavior to ensure safety and compliance with facility regulations.
Conducted routine searches of inmates and facilities for contraband and prohibited items.
Maintained accurate records of inmate activities, incidents, and disciplinary actions.
Collaborated with law enforcement and emergency services during critical situations.
Field Support Representative
15 Years 1 Month
Arizona Republic News Paper | 12.1999 - 01.2015
Provided on-site technical support for troubleshooting equipment issues, enhancing operational efficiency.
Collaborated with cross-functional teams to ensure timely resolution of customer inquiries and concerns.
Conducted product training sessions for new users, improving user competence and satisfaction.
Implemented feedback mechanisms to identify recurring problems, leading to targeted solutions.
Aircraft Mechanic
4 Years 8 Months
United States Air Force | 06.1985 - 02.1990
Led aircraft inspections to ensure compliance with safety regulations and maintenance standards.
Diagnosed and repaired mechanical systems, enhancing aircraft performance and reliability.
Supervised a team of mechanics, streamlining workflows and improving operational efficiency.
Coordinated troubleshooting efforts on complex issues, ensuring timely resolutions for flight operations.
Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
Obtained fuel and oil samples to check for contamination.
Reduced downtime for aircraft by efficiently completing scheduled maintenance tasks within allotted timeframes.
Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Education
High School or GED
George’s Valley High School | Thomaston, ME | 06.1984
Some College
Technically Training USAF as well as Detention Academy | Phoenix, AZ | 06.1985
Vocational - Human Behavior (Care Custody, Control)
Detention Academy Maricopa County Sheriff’s Office | Phoenix, AZ | 07.1993
Skills
On-site support
Remote support
Software installation
Escalation handling
Network configuration
Issue resolution
Timeline
Sales Associate
Home Depot
07.2025 - CurrentRead More
Cashier, Self-Checkout, Customer Service
Shaws Associate
01.2025 - 06.2025Read More
Sales Associate
E L Spears Hardware Store
01.2022 - 12.2024Read More
Sales Associate
Home Depot
12.2018 - 01.2022Read More
Deli Associate
Fry’s Food And Drug Store
05.2016 - 10.2017Read More
Field Support Representative
Arizona Republic News Paper
12.1999 - 01.2015Read More
Detention Officer And Supervisor
Maricopa County Sheriff’s Office
04.1993 - 01.2016Read More
Aircraft Mechanic
United States Air Force
06.1985 - 02.1990Read More
Detention Academy Maricopa County Sheriff’s Office
Vocational from Human Behavior (Care Custody, Control)
Read More
George’s Valley High School
High School or GED
Read More
Technically Training USAF as well as Detention Academy