Summary
Overview
Work History
Education
Skills
Timeline

TImothy O'Brien

Plainview,NY

Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Overview

13
13
years of professional experience

Work History

Technical Sales Support Engineer

Speco Technologies
05.2017 - Current
  • Reduced time spent on recurring issues through effective root cause analysis and implementation of preventative measures.
  • Assisted in developing new products, providing valuable insights from a customer support perspective.
  • Contributed to team efficiency by creating and maintaining an internal knowledge base, a resource that allowed all team members to quickly and easily access essential information.
  • Developed strong relationships with key clients, acting as the primary point of contact for technical matters.
  • Conducted product training sessions for customers and sales staff, enhancing overall understanding and usage of company offerings.
  • Identified areas for improvement in existing products, collaborating with engineering teams to implement enhancements based on customer feedback.
  • Worked with customers and engineering team to determine equipment needs and system requirements.

Shift Leader

Syosset Bowling Alley
09.2011 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.

Education

Bachelor of Arts - Security System Technology

SUNY Farmingdale, Farmingdale, NY
12.2016

Specialized in Computer Networking

Skills

  • On-Site Support
  • Remote Support
  • Warranty Management
  • Hardware troubleshooting
  • Product Demonstrations
  • Trade show representation
  • Webinars hosting
  • Customer Support
  • Relationship Building
  • Formal presentation skills

Timeline

Technical Sales Support Engineer - Speco Technologies
05.2017 - Current
Shift Leader - Syosset Bowling Alley
09.2011 - 01.2019
SUNY Farmingdale - Bachelor of Arts, Security System Technology

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TImothy O'Brien