Anthony Marcuccio
Plainville,CT
Summary
Proven team trainer at Chick-fil-A, adept in enhancing team productivity by over 30% through effective training and mentoring. Skilled in cash register operation and interpersonal communication, I excel in creating efficient, customer-focused environments. Leveraging organizational skills and a results-driven approach, I consistently exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Garden Associate
Home Depot
Bristol, CT
03.2024 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
Cashier
Henny Penny
Southington, CT
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Front of House Employee
Cravings an American Eatery
Bristol, CT
10.2022 - 04.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Back of House Team Trainer
Chick-fil-A
Southington, CT
01.2019 - 02.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new team members correct procedures for all areas of operations.
- Trained new employees in specific job requirements.
- Maintained current knowledge of all team position requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrated new products, procedures and techniques to employees.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Provided one-on-one coaching sessions for employees struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Organized group workshops aimed at improving specific skills or addressing common challenges faced by the team.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Education
Plainville High School
Plainville, CTSkills
Cash register operation
Organization
Microsoft applications proficiency
Multitasking Abilities
Dependable and Responsible
Flexible and Adaptable
Interpersonal Communication
Self-Motivated
Attention to Detail
PPE Compliance
Problem-Solving
Organization and Time Management
Teamwork and Collaboration
Timeline
Garden Associate
Home Depot
03.2024 - Current
Cashier
Henny Penny
03.2023 - Current
Front of House Employee
Cravings an American Eatery
10.2022 - 04.2023
Back of House Team Trainer
Chick-fil-A
01.2019 - 02.2023
Plainville High School