Anthony Marsh
Nashville,TN
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Housekeeping Supervisor
Hilton Inn
Nashville, Tn
03.2019 - 12.2020
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Established effective communication between team members in order to foster a positive work environment.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Housekeeper
InTown Suites
Nashville, TN
01.2018 - 11.2019
- Emptied trash receptacles throughout the property.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Observed proper use of chemicals when cleaning various surfaces.
Housekeeping Supervisor
Extended Stay America
Nashville, TN
03.2015 - 12.2017
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Responded promptly to maintenance requests from guests or staff members.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Education
Business
Nashville State Community College
Nashville, TN 05.2018 - 09.2025
Hillwood Comprehensive High School
Nashville , TnSkills
- Customer service
- Team building
- Employee training
- Cost management
- Guest relations
- Data archiving
- Cleaning and sanitation
- Ordering cleaning supplies
- Housekeeping
- Team performance management
- Staff motivation
- Task assignment
- Room occupancy verification
- Chemical handling
- Washing windows
- Quality improvements
- Cleaning techniques
- Cleaning practices
- Staff training and development
- Room inspection
- Invoice processing
- Effective communication
Certification
Goodwill training cleaning program certification
Accomplishments
- Housekeeping supervisor
- Employee of the month
- Top room award
- Community cleaning enterprise
Timeline
Housekeeping Supervisor
Hilton Inn
03.2019 - 12.2020
Business
Nashville State Community College
05.2018 - 09.2025
Housekeeper
InTown Suites
01.2018 - 11.2019
Housekeeping Supervisor
Extended Stay America
03.2015 - 12.2017
Hillwood Comprehensive High School