Anthony Marshall
Madison Heights,MI
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Underwriter
Rocket Pro TPO
Detroit, MI
06.2023 - 05.2024
- Maintained compliance with industry regulations by staying up-to-date on changes and updating policies accordingly.
- Optimized policy structures by conducting comprehensive coverage reviews for existing clients.
- Reduced claims costs through thorough risk assessment and strategic premium pricing.
- Contributed to company revenue growth by identifying and seizing profitable opportunities in the market.
Underwriting Team Lead
Rocket Pro TPO
Detroit, MI
04.2021 - 06.2023
- Managed teams from 6 to 25 Underwriters, specializing in Purchase, Refi, Conventional, FHA and VA mortgages.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Underwriter
Rocket Pro TPO
Detroit, MI
10.2020 - 04.2021
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Executive Agent Coordinator
Rocket Homes
Detroit, MI
03.2016 - 10.2020
- Managed network of 25,000+ real estate agents
- Coordinated best agent fit for clients
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved client complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Senior Mortgage Loan Officer
Rocket Mortgage
Detroit, MI
06.2014 - 03.2016
- Regularly reviewed and updated loan pricing to maintain competitiveness in the marketplace and maximize profitability for the company.
- Consistently met or exceeded sales targets by establishing a strong professional network within the local community.
- Streamlined processes within the department by implementing new technologies that increased efficiency in the workplace.
- Worked closely with processors to resolve any issues that arose during application review or underwriting stage, minimizing delays in closing timescales.
Registrar Supervisor
William Beaumont Hospital
Royal Oak, MI
08.2008 - 06.2014
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - Business
Oakland University
Rochester, MISkills
- Integrity and Trustworthiness
- Compliance Monitoring
- Technical underwriting
- Sales Support
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Key Performance Indicators
- Teamwork and Collaboration
Certification
NMLS # 1203287 Active in Michigan
Timeline
Executive Underwriter
Rocket Pro TPO
06.2023 - 05.2024
Underwriting Team Lead
Rocket Pro TPO
04.2021 - 06.2023
Underwriter
Rocket Pro TPO
10.2020 - 04.2021
Executive Agent Coordinator
Rocket Homes
03.2016 - 10.2020
Senior Mortgage Loan Officer
Rocket Mortgage
06.2014 - 03.2016
Registrar Supervisor
William Beaumont Hospital
08.2008 - 06.2014
No Degree - Business
Oakland University