Proven achiever in sales, adept at problem-solving and teamwork, with a track record of exceeding sales targets at both Grainger and Commercial Metal Forming by leveraging customer service and product knowledge. Excelled in creating solutions that enhance client loyalty and satisfaction, consistently outperforming goals with a friendly, positive attitude.
Overview
10
10
years of professional experience
Work History
Grainger
Manufacturing Account Manager
05.2022 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Achieved or exceeded company-defined sales quotas.
Regional Sales Manager
Commercial Metal Forming
03.2017 - 05.2022
Generated detailed sales reports and forecasts to analyze performance and track progress.
Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
Developed and maintained positive relationships with clients in assigned sales territories.
Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
Sales Advisor
DriveTime Auto
09.2014 - 03.2017
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Increased sales by establishing rapport with customers and identifying their needs.
Increased sales by offering advice on purchases and promoting additional products.
Listened to customer details and offered matching solutions to meet wide range of requirements.
Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Education
Bachelor Of General Studies - Business Management/Mechanical Engineering
Youngstown State University
Youngstown, OH
08.2014
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Computer Skills
Problem Resolution
Flexible and Adaptable
Timeline
Grainger
Manufacturing Account Manager
05.2022 - Current
Regional Sales Manager
Commercial Metal Forming
03.2017 - 05.2022
Sales Advisor
DriveTime Auto
09.2014 - 03.2017
Bachelor Of General Studies - Business Management/Mechanical Engineering