Anthony Martinez

• Facilitated training for incoming managers alongside district specialist and district managers.

• Guided management trainees in mastering core administrative duties.

• Ensured optimal store operations under managerial guidance.

• Supervised managerial training and oversaw store operations.

• Provided certification for over six managerial roles to ensure compliance.

• Supported store managers in optimizing cleanliness, training initiatives, and inventory control for better daily operations.

• Guided managerial staff in the execution of monthly inventory procedures.

• Mentored and trained new employees on company policies and procedures
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees
• Coached and motivated team, driving sales and delivering exceptional customer service
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness
• Review “sell by” dates and take appropriate action
• Train and develop associates on performance of their job and participate in the performance appraisal process

• Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards
• Coached staff members on effective communication skills enabling them build strong relationships with customers
• Trained new baristas on company processes and product preparation
• Provided consistent feedback regarding individual performance allowing employees set goals for improvement
• Monitored barista performance by conducting regular spot checks during peak hours of operation
• Trained new baristas on proper coffee preparation techniques
• Observed proper food handling procedures and upheld company policies and procedures

• Proficiently operated commercial espresso machines and grinders with precision accuracy
• Demonstrated expertise in preparing a variety of coffee beverages, including espresso-based drinks, cappuccinos and lattes
• Mastered the art of steaming milk to create creamy microfoam for specialty drinks
• Memorized recipes for specialty coffee beverages and seasonal offerings
• Provided customers with product details, coffee blends, and preparation descriptions
• Distributed samples of popular coffee blends to create sales opportunities

• Mentored and trained new employees on company policies and procedures
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees
• Coached and motivated team, driving sales and delivering exceptional customer service
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness
• Review “sell by” dates and take appropriate action
• Train and develop associates on performance of their job and participate in the performance appraisal process