Angelica Gonzales
Kingwood,TX
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. I have helped collaborate with Starbucks representing Kroger for the past two years. I insured Kroger is maintaining and following their license agreement with Starbucks. I support an entire district of stores with goal setting, training,and developing leaders. I have been able to support over eight different stores. Kroger has giving me the privilege and working on special projects, such as helping, install mobile order and pay in there Houston division.
Overview
6
6
years of professional experience
Work History
Starbucks District Trainer
Kroger
Kingwood, TX
03.2017 - Current
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Aided workers with job improvement skills while developing alternative training methods..
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Manager on Duty
Kroger
Kingwood, TX
10.2020 - 01.2021
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Starbucks Lead
Kroger
Kingwood, TX
02.2018 - 01.2021
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Bachelor of Science - Global Hospitality Leadership
University of Houston
Houston, TX07.2023
Skills
- HR Policies
- Goal Attainment
- Training Materials and Documentation
- Leadership Support
- Professional Relationships
- Data Analysis
- High-Volume Environments
- Program Performance Assessment
- Operational Planning
- Food Quality Standards
Accomplishments
- Documented and resolved several Non-Compliance issues which later led to better sales performance from stores.
- Collaborated with team of Starbucks District Managers in the development of installing Mobile Order and Pay in the Houston Division Kroger stores.
- Trained and developed over 10 Starbucks Managers.
- Achieved #1 district in Customer Experience in the Houston Division.
Hobbies
In my free time I enjoy traveling and learning new cultures. I recently traveled to Australia and Thailand. I also enjoy reading books, exercising and spending time with family and friends.
Timeline
Manager on Duty
Kroger
10.2020 - 01.2021
Starbucks Lead
Kroger
02.2018 - 01.2021
Starbucks District Trainer
Kroger
03.2017 - Current
Bachelor of Science - Global Hospitality Leadership
University of Houston