Anthony Maston
Dayton,OH
Summary
Experienced in mail sorting and distribution, demonstrating proficiency in operating automated sorting equipment to enhance productivity and accuracy. Successfully monitored workflows to identify inefficiencies, leading to improved operational standards and streamlined processes. Collaborated effectively with team members to address logistical challenges, contributing to enhanced communication and workflow effectiveness. Provided exceptional customer service by resolving inquiries and complaints, resulting in increased customer satisfaction.
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
16
16
years of professional experience
2013
2013
years of post-secondary education
Work History
Mail Handler
USPS
Dayton, OH
07.2021 - Current
- Sorted and distributed mail efficiently, ensuring timely delivery and adherence to operational standards.
- Operated automated sorting equipment to maximize productivity and maintain high accuracy in mail handling.
- Monitored mail processing workflows, identifying inefficiencies and suggesting improvements to streamline operations.
- Collaborated with team members to resolve logistical challenges, enhancing overall workflow effectiveness and communication.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Operated various machines such as scales, pallet jacks, forklifts.
Call Center Representative
Trade Global
West Chester, Ohio
02.2018 - 07.2021
- Provided exceptional customer service by resolving inquiries, resulting in enhanced customer satisfaction and loyalty.
- Managed high-volume call traffic efficiently, ensuring timely responses and minimizing wait times for callers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Attended regular training sessions on updates and changes within the industry or organization.
- Processed orders, forms, applications, and requests accurately and efficiently.
Construction Worker
Tradesman International
Dayton, OH
09.2015 - 02.2018
- Operated heavy machinery and tools to complete construction tasks efficiently, ensuring project timelines were met consistently.
- Assisted with the installation of structural components, contributing to the overall safety and integrity of construction projects.
- Maintained a clean and organized worksite, enhancing safety protocols and reducing the risk of accidents.
- Participated in safety meetings and training sessions, reinforcing a culture of safety and awareness among crew members.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
Crew Member
McDonald's
Miamisburg, Ohio
04.2010 - 09.2015
- Provided exceptional customer service by accurately taking orders and ensuring timely food preparation, enhancing overall customer satisfaction.
- Maintained cleanliness and organization of the dining area, contributing to a welcoming environment for patrons and compliance with health standards.
- Collaborated with team members to efficiently manage workflow during peak hours, resulting in improved service speed and customer experience.
- Served food quickly for positive guest experiences.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assembled and served meals according to specific guest requirements.
Education
Electronic Classroom of Tomorrow
Columbus, OHSkills
- Mail sorting
- Automated sorting
- Workflow optimization
- Logistical coordination
- Package handling
- Heavy machinery operation
- Construction techniques
- Customer service
- Order processing
- Time management
- Team collaboration
- Equipment operation
- Food safety standards
- Communication skills
- Loading and unloading
- Lifting techniques
- Shipping and receiving proficiency
- Handling and sorting mail
- Truck loading
- Mail distribution
- Distribution services
- Mail handling
- Scan parcels
- Sort mail
- Critical thinking
- Adaptability and flexibility
Languages
English
Professional
Timeline
Mail Handler
USPS
07.2021 - Current
Call Center Representative
Trade Global
02.2018 - 07.2021
Construction Worker
Tradesman International
09.2015 - 02.2018
Crew Member
McDonald's
04.2010 - 09.2015
Electronic Classroom of Tomorrow