Anthony Mattia
West Chester,PA
Overview
3
3
years of professional experience
Work History
Operations Supervisor
UPS
West Chester , PA
04.2020 - 08.2023
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Identified areas of improvement and developed strategies to increase efficiency.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Provided support to other departments as needed to meet organizational goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and provided feedback for improvement.
- Trained new employees on proper job functions and company policies and procedures.
- Prepared reports on operational performance metrics and presented them to management team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
Command Tower Operator
UPS
West Chester, PA
01.2022 - 08.2023
- Directed incoming shipments via package car and tractor-trailer loads onto unloading docks.
- Managed the packages per hour, and conveyed them to senior management.
- Coordinated with different departments to ensure shipments arrive on time, and depart on time.
- Controlled all moving belts and conveyors for the entire facility.
- Monitored via cameras, all conveyors and belts are checked to ensure there are no jams in production lines or unauthorized people on the belts and conveyors.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated equipment and machinery according to safety guidelines.
- Worked effectively in team environments to make the workplace more productive.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Updated and maintained databases with current information.
Education
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12-2025
High School Diploma -
West Chester East
West Chester, PA05-2020
Skills
- Motivating and teaching staff to perform to their highest level
- Managing high-stress situations (Staff injuries-weather emergencies-road accidents)
- Employee training
- Working in unforgiving circumstances (extreme heat in summer, extreme cold in winter)
- Scheduling coordination
- Performance metrics
- Process improvement
- Data analysis
- Inventory management
- Operational planning
- Team leadership
- Staff development
- Warehouse operations
- Logistics coordination
- Logistics management
- Incident reporting
- Employee engagement
- Employee development
- Operations management
- Productivity management
- Technology
- Management
- Risk management
- Data analysis and modeling
- Time management
- Effective communication
Affiliations
- Member of West Minister Church
- Member of West Chester University Kick-boxing club
- Physical exercise
- Reading
- Writing
- Currently studying proficiency in speaking Spanish
- Training Brazilian Jiu-Jitsu
Timeline
Command Tower Operator
UPS
01.2022 - 08.2023
Operations Supervisor
UPS
04.2020 - 08.2023
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
High School Diploma -
West Chester East
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