Hector Enrique Murcia
Catonsville,MD
Overview
2026
2026
years of professional experience
Work History
Grocery and Frozen Department Manager
Sprouts Farmers Market
03.2018 - Current
- Holding all ATLs, supervisors and Team Members accountable for delivering outstanding customer service.
- Building a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
- Hiring and separation decisions.
- Responsible for monitoring and achieving sales, purchasing, and labor targets.
- Maintaining proper product assortment, merchandising, and inventory control.
- Establish and maintain collaborative and productive working relationships with department leaders and with vendors.
Assistant Closing Manager
BJ's Wholesale
White Marsh, MD
2025 - 2026
- Oversaw daily closing operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices for inventory management and cash handling.
- Implemented process improvements to enhance efficiency in closing procedures across multiple departments.
- Coordinated with management to develop strategies for reducing shrinkage and improving profitability.
Over Night Grocery Manager
Wegmans Supermarket
Columbia, MD
2021 - 2024
- Led team to optimize inventory management and reduce waste.
- Implemented training programs for staff, enhancing customer service skills and product knowledge.
- Collaborated with suppliers to ensure quality standards and timely deliveries.
- Analyzed sales data to adjust product assortment and maximize profitability.
- Developed promotional strategies to increase foot traffic and boost sales performance.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours.
- Conducted regular audits of store operations, ensuring compliance with safety regulations and company policies.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Grocery Department Team Leader
Whole Foods Arlington, VA
Arlington, VA
09.2009 - 12.2016
- Providing support as a member of the Grocery team to include receiving and preparing product, maintaining the Grocery floor and displays, and selling product in support of regional Grocery standards
- Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with consistent, delicious food.
Grocery Department Team Leader Assistant
Whole Foods Arlington, VA
Arlington, VA
06.2007 - 06.2009
- Support the Team Leader and work closely with team member to ensure smooth operation of the department Provide our customers with outstanding customer service.
- Assist in the interviewing, training, development and counseling processes of all Team Members
- Manage inventory
- Help to Establish and maintain a positive work environment
- Develop and maintain creative store layout and product merchandising
- Help the Team leader to prepare the payroll and working schedules on the event he is absent
Buyer at Grocery Department
Whole Foods Georgetown, DC
Georgetown, DC
03.2004 - 05.2007
- Supported the team to make sure the customers were being taken care of and that the department always looks great. Surprise and delight the customers with consistent, delicious food.
- Responsible for ordering all Grocery products, maintaining adequate back stock levels.
- Processing invoices and returns.
- Support Team Leader to maximize sales potential through effective and proper procedures for stocking product.
- Complete spoilage, sampling.
- Assist in training of new Team Members, utilizing all learning checklists and training materials.
- Help the Grocery team member to keep the Grocery department clean and organized
- Helped Team Leader to achieve and exceed margin and sales targets.
- Responsible to Control spoilage/shrink; achieve turn goals; participate in monthly inventory.
- Answer the department telephone calls and pages quickly
Grocery Department Supervisor
Whole Foods Georgetown, DC
Georgetown, DC
01.2001 - 02.2004
- Supervised the team members on all Grocery Department activities.
- Assisted team members to ensure fresh and appealing displays by checking codes, rotating products, and removing out-of-date products.
- Helped to correct the department signage and pricing
- Ensure that all shelves and displays were properly stocked and front-facing.
- Maintaining back stock in good order.
- Helping Keep Grocery department clean, sweep floors and maintain sweep logs.
- Log customers’ special orders. Retrieve special orders for customers by request, and offer service out to car.
- Assisted with sampling program, keeping sample areas full, clean, and appealing.
- Helped to ensure that all Grocery equipment was operated and sanitized in a safe and proper manner.
- Answered department telephone calls with excellent phone etiquette.
Grocery Department Team Member
Whole Foods Georgetown, DC
Georgetown, DC
01.1999 - 01.2001
- Receiving, unloading and responsible to put away product delivery.
- Prepared Grocery products for the floor displays and retail cases.
- Ensured a fresh product was put on the shelves, rotating products, and removing out-of-date products.
- Helped to maintain correct product pricing.
- Answered customer questions
Education
High School Diploma - undefined
Puerto Cortes, HondurasSkills
26 years of Experience in the Industry
Expertise in setting and achieving the highest standards of retail execution
Seventeen years of experience working on the Grocery Department at Whole Foods
Supervising, guiding and motivating, team member and be there to help colleagues work together and ensure they’re delivering good customer service
3 years of managing the Grocery and Frozen department at Sprouts Farmers Market
Knowledge on schedules preparation, hiring, meeting organization, training staff, ordering product, inventory management, delegating and motivating the staff our the department goals achievement Capable to manage time productively, able handle multiple projects simultaneously and to perform well under pressure
Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends
Team oriented, customer service focus
Hands on experience , Purchasing Microsoft Office, Bilingual Spanish - English
Experienced on the use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Recognitions
Team Member of the Year – 2006 Whole Foods Georgetown
Languages
Spanish
Elementary
Ingles
Elementary
Timeline
Grocery and Frozen Department Manager
Sprouts Farmers Market
03.2018 - Current
Grocery Department Team Leader
Whole Foods Arlington, VA
09.2009 - 12.2016
Grocery Department Team Leader Assistant
Whole Foods Arlington, VA
06.2007 - 06.2009
Buyer at Grocery Department
Whole Foods Georgetown, DC
03.2004 - 05.2007
Grocery Department Supervisor
Whole Foods Georgetown, DC
01.2001 - 02.2004
Grocery Department Team Member
Whole Foods Georgetown, DC
01.1999 - 01.2001
High School Diploma - undefined
Assistant Closing Manager
BJ's Wholesale
2025 - 2026
Over Night Grocery Manager
Wegmans Supermarket
2021 - 2024