Anthony Medina
Pembroke Pines,Fl
Summary
Experienced in thriving within fast-paced and demanding environments, I have strong organizational and interpersonal skills that enable me to excel. My commitment to providing superior customer service and fostering a fun learning environment is unwavering, as I am highly trustworthy and ethical. With a keen eye for detail and resourcefulness in project completion, I am adept at multitasking effectively. Additionally, my ability to quickly grasp new concepts positions me as a fast learner, ready to take on new challenges with enthusiasm.
Overview
11
11
years of professional experience
Work History
Claims Manager
United Automobile Insurance Company
Miami Gardens, FL
10.2018 - 05.2023
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Documented and communicated timely claims information while supporting accurate outcomes.
Claims Adjuster
Windhaven Insurance
Miami, FL
08.2014 - 08.2018
- Multitasked by taking phone calls at a steady pace while working on a claim file
- Managed two years in Property Damage
- Determined coverage and liability
- One year experience as an Examiner Under Oath
- Review policy application and interview insured to find any coverage issue
- SIU Analyst
- Create backgrounds on every party involved for possible fraud or staged accidents
- Third Party Subro Demand Unit
- Follow up calls and emails to adverse carriers for demands
- Review incoming documents such as Subrogation Notice, Attorney
- Rep Letter and Invoices
- Experience with ISO, TLO and Accurint
Member Service Specialist
Space Coast Credit Union
Miami, FL
01.2012 - 08.2014
- Assists in training of new tellers
- Responsible for Negotiable Working Supplies in Cash Vault
- Orders branch business supplies, and maintains a budget for such items
- Performs audits on tellers, and balancing of ATM machine
- Performs daily transactions to meet customers' service needs with accuracy, speed and courtesy
- Meet monthly sale goals on auto, credit card and mortgage loans
- Analyzing and managing any account related issues
- Diligently performing corrections as needed and updating the system to reflect such changes
- Ensuring all end of day checks are scanned, processing imaging software and balanced with branch reports.
Education
MDC -
Miami Dade College
Miami, FL2016
High School Diploma -
Hialeah High School
Skills
- PC - Windows XP-81, Microsoft Office 2011, Mobile Devices, iOS
- Android, BBM, DOS Apple - Mac OS Mavericks, Ten Key Calculator
- ADP EZ-Labor, Appraisal Smart, BVS Online Learning Software, Encore
- Branch Suite, FISERV, FSBA, Adobe Acrobat, OSIS, Silvervine
Timeline
Claims Manager
United Automobile Insurance Company
10.2018 - 05.2023
Claims Adjuster
Windhaven Insurance
08.2014 - 08.2018
Member Service Specialist
Space Coast Credit Union
01.2012 - 08.2014
MDC -
Miami Dade College
High School Diploma -
Hialeah High School