Kristie Royal
Boomer,NC
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
6
6
years of professional experience
Work History
Childcare Teacher
Way Makers Preschool
05.2023 - Current
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Organized and supervised large and small group activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
IT Support Specialist
Lowes Corporate
01.2023 - 05.2023
- Troubleshooted and solved VDI and VMware credential and loading issues by assessing account status and connections, restarting, connecting to VPN, and clearing cache and cookies of the virtual machine
- Administered credentials for 3rd party clients and internal employees, which included software and hardware, by using certain tools to troubleshoot their vendor account
- Resolved PC and OS desktop, laptop, and network issues by ensuring device connection to home wifi or ethernet cable, remoting in and making sure the device is being detected by PC, clearing cache and cookies, and running network commands
- Collaborated with team members to ensure tasks were completed efficiently by asking questions and assisting team members as needed
- Communicated instructions clearly and in an orderly fashion for each call to ensure understanding and to help customers and clients resolve issues in a timely manner.
CMA
MLP Church MD Family Practice
07.2018 - 09.2022
- Medical billing/coding procedures on Windows
- Medical insurance billing and filing procedures
- Scheduling patient within EMR system.
Education
CompTIA A+ Certificate | Google IT Certificate -
WCC/Per Scholas
12.2022
AAS - Medical Assisting - undefined
Wilkes Community College
Wilkesboro, NCAGS - undefined
Wilkes Community College
Wilkesboro, NCSkills
Networking - DHCP, DNS, 80211/PAN/LAN configuration, and troubleshooting; Remote Desktop Assistance
Operating Systems - Windows Server 2016, Windows Server 2012/2012 R2, Windows 10, Windows 8/81, Windows 7, Windows Vista, Windows XP, MAC OS, Linux (Ubuntu), Apple iOS, Android OS
Hardware - Workstations, Laptops, Printers, Scanners, Projectors, Mobile Devices, and Multimedia Devices
Software - MS Office, Gsuite, VMware ESXI & Workstation, Easeus Backup and Recover, Data Recovery
PC, Laptop and MAC Troubleshooting and Repair
Computer Configuration, OS Installation, PXE Deployment
Proficient in Windows OS, Linux OS, Mac OSX, Apple IOS, Android OS
Time Management
Organizational Skills
Timeline
Childcare Teacher
Way Makers Preschool
05.2023 - Current
IT Support Specialist
Lowes Corporate
01.2023 - 05.2023
CMA
MLP Church MD Family Practice
07.2018 - 09.2022
CompTIA A+ Certificate | Google IT Certificate -
WCC/Per Scholas
AAS - Medical Assisting - undefined
Wilkes Community College
AGS - undefined
Wilkes Community College