Summary
Overview
Work History
Education
Skills
Projectexperience
Affiliations - Membership
Training
Summaryofqualifications
Websites
Timeline
Generic

Brian Jones

Queens Village,N.Y.

Summary

Aspiring Network Administrator and Computer User Support Specialist.

Brian Jones is a motivated and goal-oriented individual with a background in Information Technology and Networking, holding an Associate degree and preparing for CompTIA A+ Certification. With a strong foundation in troubleshooting and communication, he combines experience from the automotive industry with IT skills, particularly in networking and hardware. His education involved rigorous coursework and hands-on training, and he has relevant project experience in operating systems and cloud computing. Currently, he has a history of work in security roles and is affiliated with IEEE.

Experienced with maintaining secure premises and ensuring safety protocols. Utilizes effective communication and observation techniques to monitor and manage potential risks. Knowledge of conflict resolution and incident response to handle situations calmly and efficiently.

Overview

17
17
years of professional experience

Work History

Unarmed Security Guard

Metro-One Loss Prevention
02.2022 - 09.2023
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Unarmed Security Guard

Securitas Security Services
11.2019 - 02.2022
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Unarmed Security Guard

Maximum Security Services
11.2017 - 06.2019
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.

Driver/Tester

S COM
07.2013 - 01.2015
  • Drove to test The Enhanced 911 system for the Sprint Cell phone towers.

Tool Rental Technician

Home Depot
03.2007 - 08.2010
  • Collaborated with store management to develop targeted marketing strategies, increasing tool rental revenue.
  • Examined, received and tagged tools to be cleaned, stored and repaired.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Education

Associate of Applied Science - Information Technology and Networking

DeVry College of New York
Naperville, IL
12.2022

Skills

  • Active Directory
  • DHCP
  • DNS Server management
  • Group Policy
  • 80211 standards
  • PAN/LAN design
  • Remote Desktop assistance
  • VPN
  • NAT
  • PAT
  • VLAN configuration
  • Windows OS
  • Microsoft Windows Server
  • Data encryption
  • Backups
  • Recovery
  • System cleanups
  • Mobile device troubleshooting
  • PC/laptop maintenance
  • Network printer troubleshooting
  • Networking cable management
  • Cisco Routers

Projectexperience

Utilized Linux for business solutions and everyday tasks., Developed an understanding of protocols governing network communication., Explored hardware virtualization, cloud infrastructure, security, and storage.

Affiliations - Membership

IEEE (Institute of Electrical and Electronics Engineers), Member since 2021

Training

Completed a comprehensive IT curriculum at Per Scholas, Bronx, NY, focusing on formal instruction and hands-on experience.

Summaryofqualifications

Recent graduate with a degree in Information Technology and Networking., Currently preparing for CompTIA A+ Certification., Well-rounded problem solver with theoretical knowledge for technical issue resolution., Over 4 years of troubleshooting experience in the automotive industry, transitioning to IT., Strong communicator capable of conveying technical information to non-technical users, supported by 2+ years in customer service.

Timeline

Unarmed Security Guard

Metro-One Loss Prevention
02.2022 - 09.2023

Unarmed Security Guard

Securitas Security Services
11.2019 - 02.2022

Unarmed Security Guard

Maximum Security Services
11.2017 - 06.2019

Driver/Tester

S COM
07.2013 - 01.2015

Tool Rental Technician

Home Depot
03.2007 - 08.2010

Associate of Applied Science - Information Technology and Networking

DeVry College of New York

Similar Profiles

CREATE PROFILE
Brian Jones