Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Hi, I’m
Rashad Jones
Jacksonville,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
DSI Services (AAA Cooper)
Unarmed Security Guard
02.2023 - Current
Job overview
- Document over 50 incoming and outgoing trucks nightly, including their license plate numbers, driver's names, and contact information.
- Patrol commercial property nightly.
- Respond quickly to incidents and assess active situations for security concerns.
- Prevent crimes through careful observation and investigation of suspicious and unusual behavior.
- Detail theft, access violations, and other incidents with reports to boost future criminal or civil remediation success.
- Secure premises and personnel by patrolling property and monitoring surveillance equipment.
- Secure entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Work independently and collaboratively to resolve urgent issues to protect lives and property.
- Draft reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Act as deterrent to prevent criminal actions, vandalism, and misconduct to allow company to conduct operations safely.
- Leverage physical or verbal techniques to investigate suspicious activities and resolve concerns.
Giddens Security Services
Security Officer
09.2022 - 12.2022
Job overview
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Monitored and patrolled grounds throughout night and investigated and reported security risks or crimes to promote safety on premises.
- Secured premises by monitoring and inspecting surveillance and denying entry to unauthorized visitors.
- Greeted over 50 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently to resolve urgent issues to protect lives and property.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Spherion (Coach)
Fraud Detection Specialist
04.2022 - 08.2022
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding the investigation into a detailed report for delivery to client.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Allied Universal
Security Patrol Officer
03.2021 - 12.2021
Job overview
- Greeted over 60 employees professionally and courteously to cultivate welcoming atmosphere while prioritizing safety.
- Oversaw daily monitoring and patrolling of building and property
- Inspected and reported suspicious activities and monitored premises for criminal acts and rule infractions.
- Secured personal and company goods against robbery, vandalism, and illegal entry.
- Conducted random patrols of critical areas to spot and control security concerns.
- Monitored employee activities, confirming compliance with security regulations.
Allstate Insurance Company
Benefits Analyst
02.2020 - 03.2020
Job overview
- Researched, analyzed, and resolved premium payment discrepancies.
- Maintained monthly suspense accounts to remain within compliance
- Analyzed statistical data using both modern and traditional methods.
- Interpreted data and made recommendations from findings.
- Utilized macros, special formulas, and other actions to produce reliable and consistent statistical results.
- Collaborated with team members to initiate best practices to achieve organizational goals.
Payspan Inc
Provider Services Specialist
02.2019 - 02.2020
Job overview
- Assisted between 70-80 providers with website support requests, such as registration, site navigation, and service interruption tickets.
- Evaluated provider issues by asking probing questions and using personal expertise.
- Helped streamline processes and update procedures to support action consistency.
- Assisted software development team with reported errors and bugs on newly released software and assisted in testing of release fixes
- Sought ways to improve processes and services provided
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Interactive Resources (Guidewell For Florida Blue)
Enrollment Services Specialist
09.2018 - 02.2019
Job overview
- Conducted over 100 inbound calls from participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
Education
William M. Raines High SchoolJacksonville, FL
High School Diploma
05.2009
University Overview
Skills
- Microsoft Office (Word, Outlook, Excel)
- Analytical and Methodical
- Active Listening
- Client Account Management
- Problem-Solving Ability
- Typing/Computer Proficiency
- Technical/Clerical/Promotional/Administrative Support
- Critical Thinking
- Research
- Oral and Writing Communication
- Organizational Skills
- Collaborative Team Player
- Analytical and Methodical
Certification
CPR Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I prepare so no one can take what is mine, no one can replace my mind, my heart.
Timeline
Unarmed Security Guard
DSI Services (AAA Cooper)
02.2023 - Current
Security Officer
Giddens Security Services
09.2022 - 12.2022
Fraud Detection Specialist
Spherion (Coach)
04.2022 - 08.2022
Security Patrol Officer
Allied Universal
03.2021 - 12.2021
Benefits Analyst
Allstate Insurance Company
02.2020 - 03.2020
Provider Services Specialist
Payspan Inc
02.2019 - 02.2020
Enrollment Services Specialist
Interactive Resources (Guidewell For Florida Blue)
09.2018 - 02.2019
William M. Raines High School
High School Diploma
Similar Profiles
Ted B. RobinsonTed B. Robinson
P & D Driver at AAA CooperP & D Driver at AAA Cooper
Terence JohnsonTerence Johnson
Truck Driver at AAA CooperTruck Driver at AAA Cooper
Alexus LeeAlexus Lee
Sales Territory Manager at AAA CooperSales Territory Manager at AAA Cooper
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing