Anthony Medina
Marriott
Kissimmee,Florida
9
years of professional experience
Dynamic professional with a strong work ethic and proven reliability at Marriott, enhancing guest satisfaction through effective problem-solving and excellent communication. Achieved a significant reduction in security incidents while ensuring safety protocols. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a welcoming atmosphere for all guests.
Work History
Attendant- Lost and Prevention
3 Years 3 Months- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Implemented emergency response procedures during critical situations to protect guests.
- Reduced security incidents by maintaining a visible presence and communicating with guests and staff.
- Supported continuous improvement efforts related to safety protocols by participating in ongoing security training and development opportunities.
- Mitigated disputes between guests or visitors, ensuring peaceful resolutions that upheld the reputation of the hotel.
- Increased overall guest satisfaction by promptly addressing security concerns and providing professional assistance.
- Prevented unauthorized access to restricted areas through diligent monitoring of keycard access points.
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
- Safeguarded hotel assets by regularly inspecting property perimeters, parking lots, and public areas for signs of trespass or damage.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
Engineer 1
4 Years 9 Months- Performed preventive maintenance on HVAC systems, electrical components, and plumbing fixtures to extend service life.
- Reduced machinery downtime with timely identification and troubleshooting of mechanical issues.
- Exceeded performance metrics by consistently completing preventive maintenance tasks ahead of schedule without sacrificing quality or accuracy.
- Promoted a culture of continuous improvement through active participation in team meetings focused on optimizing preventive maintenance strategies.
- Ensured compliance with all applicable safety codes and regulations through consistent adherence to established guidelines and protocols.
- Upheld company standards for cleanliness and organization throughout work areas, promoting an efficient workspace for all technicians.
- Maintained accurate records of all completed maintenance tasks, facilitating efficient future servicing and minimizing potential errors.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Reported issues to property manager so effective resolutions could be put into place.
Houseman
4 Years 2 Months- Maintained cleanliness and organization in guest areas, ensuring high standards of hygiene.
- Collaborated with housekeeping team to replenish supplies and maintain inventory accuracy.
- Responded promptly to guest requests, enhancing overall guest satisfaction levels.
- Trained new staff on safety protocols and operational procedures, promoting a safe work environment.
- Implemented efficient cleaning techniques that reduced time spent on routine tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma
Skills
Strong work ethic
Team player attitude
Reliability and punctuality
Excellent communication
Time management
Attention to detail
Teamwork and collaboration
Multitasking
Guest services
Problem-solving
Decision-making
Timeline
Attendant- Lost and Prevention
Marriott
04.2023 - CurrentRead More
Engineer 1
Marriott
10.2021 - CurrentRead More
Houseman
Marriott
08.2017 - 10.2021Read More
Leto Highschool
High School Diploma
Read More