Anthony Melendez
Retail Sales Professional
Las Vegas,NV
Summary
Accomplished department manager with 15+ years of experience in retail, retail management, high volume visual merchandising and operations, including over 30 years experience in various customer service related positions. A solid, proven track record in maximizing employee performance through hands-on training and effective delegation. Skilled in developing cross-departmental strategies that drive growth and enhance customer satisfaction through communication and exceptional job performance. Expertise in problem-solving, personnel training, loss prevention, merchandising and customer relations. As a dedicated professional, I’m committed to fostering positive, productive work environments, accomplishing all company goals and achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Department Manager
Sportsman's Warehouse
05.2017 - 03.2025
- Filled in for upper management, handling routine operations, and special projects with knowledgeable leadership.
- Maximized employee performance with hands-on training and close mentoring.
- Organized workflow, delegated tasks, and monitored performance to achieve goals.
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases.
- Coordinated with Human Resources regarding staffing needs, disciplinary actions, or personnel changes within department.
- Addressed customer complaints or issues promptly, working toward satisfactory resolutions.
- Collaborated with other managers to develop cross-departmental strategies for growth and success.
- Facilitated team meetings to discuss goals, progress updates, and areas for improvement.
- Built long-lasting relationships with customers by providing personalized recommendations, follow-up assistance, and excellent after-sales support.
- Developed strong product knowledge through continuous learning and staying up-to-date with industry trends and new releases.
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
- Executed floor moves and display changes on a regular basis to highlight new arrivals and promote seasonal promotions.
- Designed and implemented visually appealing displays to showcase merchandise in accordance with brand guidelines.
- Implemented innovative techniques such as color blocking, storytelling, and focal points to enhance the visual impact of displays.
- Collaborated with cross-functional teams including buyers, marketing, and store managers to develop effective visual merchandising strategies.
Gun Range Manager
Green Valley Range
10.2015 - 05.2017
- Ensured compliance with industry regulations and company policies.
- Fostered positive work environment promoting employee engagement.
- Ran shifts effectively to promote quality products and guest service.
- Established fruitful working relationships with employees, management and vendors.
- Developed and implemented operational strategies to improve productivity.
- Managed daily operations of department or company.
- Maintained open communication channels within organization.
- Delivered excellence in guest service and quality control of operations to attain company mission.
- Kept paperwork updated with internal standards and legal requirements.
- Provided exceptional customer service by assisting customers in selecting the right firearms and accessories based on their needs and preferences.
- Demonstrated extensive knowledge of different types of firearms, ammunition, and related accessories to effectively educate customers.
- Developed strong product knowledge through continuous learning and staying up-to-date with industry trends and new releases.
- Built long-lasting relationships with customers by providing personalized assistance, and excellent after-sales support.
Education
High School - undefined
Ed W. Clark H.S.
Skills
Retail operations
Operational leadership
Analytical thinking
Workforce supervision
Talent development
Customer support
Visual merchandising strategy
Adaptable mindset
Loss prevention strategies
Timeline
Department Manager
Sportsman's Warehouse
05.2017 - 03.2025
Gun Range Manager
Green Valley Range
10.2015 - 05.2017
High School - undefined
Ed W. Clark H.S.