Anthony Mendiola
Norfolk,VA
Summary
Dynamic and team-oriented Cybersecurity & IT student with over 3 years of relevant experience in Network installation, Security implementations, and Linux. Innovative and driven with passion for delivering high-quality work & always eager to learn more. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
5
5
years of professional experience
Work History
Contractor
Mercury Lazer Wash
12.2023 - Current
- Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Technical Support Contractor - Seasonal
MM Industrial Repair LLC.
06.2019 - 12.2022
- Manage and motivate project teams to promote collaboration and keep members on-task and productive.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA05.2026
Associate of Applied Science - Cybersecurity
Tidewater Community College
Virginia Beach, VA12.2023
Skills
- Quality assurance
- Task management
- Excellent communication skills
- Python
- Computer proficiency
- Critical thinking
- Problem Solving
- Linux
- Firewalls
- Troubleshooting
- Information Security
- Cybersecurity Expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contractor
Mercury Lazer Wash
12.2023 - Current
Technical Support Contractor - Seasonal
MM Industrial Repair LLC.
06.2019 - 12.2022
Bachelor of Science - Cybersecurity
Old Dominion University
Associate of Applied Science - Cybersecurity
Tidewater Community College