Anthony Mendoza
Memphis,TN
Summary
Dedicated and personable customer service professional with over 5 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve customer issues efficiently, build strong client relationships, and contribute to team success. Skilled in handling high call volumes and managing conflict with empathy. Committed to maintaining a positive customer experience and continuously improving service processes.
Overview
5
5
years of professional experience
Work History
Quality Assurance Associate
CARCON Industries & Construction
Dallas, TX
05.2021 - 11.2024
Customer Service Representative
XPO Logistics
Memphis, TN
06.2019 - 02.2021
Education
Some College (No Degree) - Business Management
Southwest Tennessee Community College
Memphis, TNSkills
- Quality control and assurance
- Root cause analysis
- Data analysis and reporting
- Jira and Quality Center proficiency
- Technical support expertise
- Customer relationship management
- Call center operations
- Multi-line telephone handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Quality Assurance Associate
CARCON Industries & Construction
05.2021 - 11.2024
Customer Service Representative
XPO Logistics
06.2019 - 02.2021
Some College (No Degree) - Business Management
Southwest Tennessee Community College
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