Anthony Mercer
Conway,AR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Kum & Go
05.2021 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Interim General Manager
Kum & Go
04.2021 - 05.2021
- Conducted regular meetings with departmental managers to review progress on goals.
- Ensured compliance with all relevant laws, regulations and industry standards.
- Provided guidance and support to team members in order to maximize productivity levels.
- Identified new opportunities for growth through strategic partnerships and collaborations.
Assistant Store Manager
Kum & Go
11.2019 - 04.2021
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Sales Manager
Kum & Go
02.2017 - 11.2019
- Communicated frequently with team members and supervisors to coordinate work and schedules.
- Supported sales team members to drive growth and development.
- Listened actively to directions and followed instructions to complete accurate work.
- Resolved customer complaints regarding sales and service.
Sales Associate
Kum & Go
07.2015 - 02.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Conway High School
Conway, AR05.2015
Skills
- Operations Oversight
- Staff Supervision
- Financial Administration
- Expense Control
- Quality Management
- Customer Retention
- Customer Relationship Management
- Recruiting and Hiring
- Schedule Management
Accomplishments
- Documented customer count increase of 19.92%.
- Documented total inside sales increase of 23.63%.
- Projected customer count increase of 28.89%.
Certification
- Food Safe Certification
Timeline
General Manager
Kum & Go
05.2021 - Current
Interim General Manager
Kum & Go
04.2021 - 05.2021
Assistant Store Manager
Kum & Go
11.2019 - 04.2021
Sales Manager
Kum & Go
02.2017 - 11.2019
Sales Associate
Kum & Go
07.2015 - 02.2017
Conway High School