Anthony Mesrobian
Glendale,CA
Summary
Dynamic and dedicated professional with a strong background in customer service at AutoZone. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Skilled in cash handling and maintaining workplace safety, while fostering teamwork and collaboration to achieve operational goals. Committed to delivering exceptional service in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Member
Jack in the Box
Altadena, CA
09.2025 - Current
- Assisted team in daily operations and task completion.
- Learned safety protocols and compliance procedures effectively.
- Supported inventory management through accurate stock organization.
- Collaborated with team members to enhance workflow efficiency.
- Adapted quickly to various roles within the team environment.
- Performed excellent customer service to customers who come in
- Welcome the customers and greet them as they come in
- Take orders in the front and I take orders in the drive thru
- I make sure everything is clean the lobby I mop sweep clean the windows
Customer Representative
AutoZone
Glendale, CA
09.2023 - 07.2024
- Assisted customers with product inquiries and recommendations, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale system, ensuring efficient checkout experiences.
- Maintained store appearance by organizing inventory and merchandising displays, promoting product visibility.
- Resolved customer complaints through effective communication and problem-solving skills, fostering loyalty.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
Crew Member
McDonald's
Glendale
09.2021 - 09.2023
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated kitchen equipment and maintained food safety standards to ensure quality product delivery.
- Collaborated with team members to streamline order fulfillment processes, enhancing efficiency during peak hours.
- Assisted in training new crew members on operational procedures and customer service expectations.
- Managed cash register transactions accurately, ensuring proper handling of cash and electronic payments.
- Maintained cleanliness and organization of workstations to comply with health regulations and promote safety.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Very nice
- Very friendly
- Very outgoing
- Hard worker
- Able to do anything the manager asks
- Multitask
Languages
Armenian
Limited Working
Timeline
Team Member
Jack in the Box
09.2025 - Current
Customer Representative
AutoZone
09.2023 - 07.2024
Crew Member
McDonald's
09.2021 - 09.2023
High School Diploma -
Herbert Hoover High School