Anthony Michel
Mesa
Summary
Dynamic Network Operations Center Supervisor with extensive experience at Edgio, adept in incident management and Cisco networking. Proven track record in leading teams to enhance operational efficiency and client satisfaction. Skilled in creating innovative processes and managing critical incidents, ensuring seamless communication and support across diverse environments.
Overview
13
13
years of professional experience
Work History
Network Operations Center Supervisor
Edgio
01.2019 - 01.2025
- Supervising the overnight shift in monitoring and maintaining a diverse enterprise level content delivery network.
- Providing escalation level guidance for the shift, while managing communication with internal teams, vendors, and customers.
- Providing incident management on all critical issues for a content delivery network, including creating and running an active bridge call, engaging internal on call and management resources, approving emergency changes, delivering internal and customer facing incident communications, and keeping accurate documentation of all pertinent actions taken.
Network Operations Center Supervisor
Insight Enterprises
01.2014 - 01.2019
- Leading an overnight team of 3-5 in an operations environment, ensuring customer support is met satisfactorily and in a timely manner through phone, e-mail, CA Spectrum, and Remedy ticketing for several thousand devices across the world.
- Managed a mid-shift team of 6 direct reporting employees in an operations and call center environment and ensuring client support is met within contractual parameters.
- Proactive monitoring of the team’s overall effectiveness and development.
- Continually creating new processes and policies to support operations and client needs.
Cyber Network Chief
United States Marine Corps
01.2012 - 01.2014
- Trained 10 Network Operators in daily helpdesk operations requiring critical thinking to resolve no less than 30 issues daily and supporting 350 users in active directory account creation and group policy permission management, Windows XP, Windows 7, and Microsoft Office.
- Designed and deployed tactical network plans in 4 operations, both remote and co-located environments, utilizing Cisco proprietary networking gear, Dell servers, HP servers, and Augmentix servers.
Education
Technical School - Cisco CCNA Modules 1-3 And Microsoft Server
Marine Corps Communication-Electronics School
Twentynine Palms, CA05-2010
High School -
Mesa High
Mesa, AZ01.2005
Skills
- Incident Management
- Cisco and Juniper networking
- Arista and Brocade networking
- Virtualization Software
- Windows Server administration
- Linux and Unix systems
- ServiceNow and BMC Remedy
Timeline
Network Operations Center Supervisor
Edgio
01.2019 - 01.2025
Network Operations Center Supervisor
Insight Enterprises
01.2014 - 01.2019
Cyber Network Chief
United States Marine Corps
01.2012 - 01.2014
Technical School - Cisco CCNA Modules 1-3 And Microsoft Server
Marine Corps Communication-Electronics School
High School -
Mesa High
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