Dynamic and customer-focused professional with proven expertise in high-volume dining and cash handling, honed at Broadway Palm Dinner Theatre and Mellow Mushroom Pizza Bakers. Excels in multitasking and organization, enhancing guest experiences through exceptional service and efficiency. Demonstrated ability to increase sales and maintain accurate financial records, showcasing a dedicated work ethic and exceptional customer service skills. A personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses a strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to a positive dining atmosphere and ensure guest satisfaction.
Hi, I’m
Anthony Miller
Tampa,FL
Summary
Overview
2
years of professional experience
Work History
Broadway Palm Dinner Theatre
Server, Busser, Host
12.2022 - 12.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to clean the dining room and work areas.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires and providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set a positive tone for the entire dining experience as incoming guests' first contact point.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced productivity.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized menu knowledge to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
Mellow Mushroom Pizza Bakers
Cashier, Host
08.2022 - 12.2022
Job overview
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated a positive shopping experience and greeted customers warmly upon entry.
Education
The University of TampaTampa, FL
Bachelor of Fine Arts from Musical Theater
05-2028
University Overview
Florida SouthWestern State CollegeFort Myers, FL
High School Diploma
05-2024
University Overview
- Dean's List Fall 2024
Skills
- Dedicated Work Ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention, Menu memorization
- Customer service
- High-volume dining
- Table bussing
- Point of sale operation
- Allergy awareness
- Wine service
- Multitasking and organization
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server, Busser, Host
Broadway Palm Dinner Theatre
12.2022 - 12.2024
Cashier, Host
Mellow Mushroom Pizza Bakers
08.2022 - 12.2022
The University of Tampa
Bachelor of Fine Arts from Musical Theater
Florida SouthWestern State College
High School Diploma
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