Anthony Montes
Miami
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Amazon
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associate
AT&T
04.2023 - 09.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Retail Sales Associate
Tilly's Clothing Store
06.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Killian Senior High-School
10655 SW 97th Ave, Miami, FL 3317606-2021
Skills
- Exceptional customer service
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Problem-solving
- Excellent people skills
Languages
English
Spanish
Timeline
Delivery Driver
Amazon
11.2024 - Current
Sales Associate
AT&T
04.2023 - 09.2024
Retail Sales Associate
Tilly's Clothing Store
06.2021 - 11.2022
High School Diploma -
Killian Senior High-School