Anthony Montoya
West Jordan,UT
Summary
Dynamic Service Drive Manager with a proven track record at Larry H Miller Dodge, excelling in staff training and customer retention strategies. Enhanced service delivery through data-driven decision making and effective appointment scheduling, fostering a collaborative environment that improved team performance and client satisfaction. Committed to operational excellence and employee engagement.
Qualified Service Manager with strong background in managing service drive operations. Successfully streamlined processes and enhanced customer satisfaction by implementing effective service strategies. Demonstrated leadership and problem-solving skills that foster team collaboration and operational efficiency.
Overview
24
24
years of professional experience
Work History
Service Drive Manager
Performance Ford
02.2024 - Current
- Managed daily operations of service drive, ensuring efficient workflow and customer satisfaction.
- Coordinated scheduling and staffing for service appointments to optimize resource allocation.
- Trained and mentored team members on customer interaction protocols and service standards.
- Implemented process improvements to enhance service delivery speed and accuracy.
Service Drive Manager
Larry H Miller Dodge
05.2022 - 02.2024
- Managed daily operations of service drive, ensuring efficient workflow and customer satisfaction.
- Coordinated scheduling and staffing for service appointments to optimize resource allocation.
- Trained and mentored team members on customer interaction protocols and service standards.
- Implemented process improvements to enhance service delivery speed and accuracy.
- Developed training materials for new hires to improve onboarding efficiency and consistency.
- Analyzed customer feedback to identify trends and address service-related issues proactively.
- Collaborated with sales team to align services with customer needs and dealership goals.
- Ensured compliance with company policies and industry regulations in all service drive activities.
Service Drive Manager
Tim Dahle Nissan
04.2020 - 05.2022
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Developed training materials for new hires to improve onboarding efficiency and consistency.
- Coordinated scheduling and staffing for service appointments to optimize resource allocation.
- Trained and mentored team members on customer interaction protocols and service standards.
- Reduced employee turnover by fostering a positive work culture that encouraged teamwork, recognition, and career growth opportunities.
- Evaluated current workflow processes in the department periodically making necessary adjustments to increase efficiency without compromising quality.
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Implemented new training programs for service drive staff, improving overall knowledge and skills in the department.
Quick Lane Manager
Larry H Miller Ford
01.2002 - 01.2020
- Oversaw daily operations of Quick Lane services to ensure efficiency and customer satisfaction.
- Managed scheduling for service advisors to optimize workflow and reduce wait times.
- Implemented process improvements that enhanced service delivery and increased customer retention.
- Trained and mentored staff on best practices in vehicle maintenance and customer service protocols.
- Analyzed service performance metrics to identify areas for enhancement and operational adjustments.
- Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance and reduced accidents.
- Kept up-to-date with industry trends by attending workshops, conferences, and trade shows – applying newly-acquired knowledge to improve operations at our facility further.
Education
High School Diploma -
Riverton High School
Riverton, UT06-2001
Skills
- Staff training and development
- Data-driven decision making
- Appointment scheduling
- Vehicle maintenance
- Sales strategy development
- Service department operations
- Customer retention strategies
- Employee engagement
- Automotive industry
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
Timeline
Service Drive Manager
Performance Ford
02.2024 - Current
Service Drive Manager
Larry H Miller Dodge
05.2022 - 02.2024
Service Drive Manager
Tim Dahle Nissan
04.2020 - 05.2022
Quick Lane Manager
Larry H Miller Ford
01.2002 - 01.2020
High School Diploma -
Riverton High School