Wanda Matthews
Dunn,NC
Summary
Accomplished Warranty Administrator with over 8 years of Master Certified expertise in the automotive industry, notably with Performance CDJR and Performance Ford. Excelled in warranty management and claims processing, significantly reducing claim rejections through meticulous record-keeping and accurate documentation-excelling in above average Warranty claims analytics. Demonstrated exceptional collaborative skills with service technicians, enhancing the accuracy of diagnosing warrantable repairs. Detail-oriented with a well-coordinated and proactive approach to verifying information, following up with manufactures. Hardworking and dependable, driven for excellence with over 10 years of related experience in Chrysler and Ford Warranty
Overview
11
11
years of professional experience
Work History
Warranty Administrator
Performance Ford
01.2019 - 07.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Warranty Administrator
Performance CDJR
09.2013 - 07.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Education
Associate of Applied Science - Accounting
Fayetteville Technical Community College
Fayetteville, NC05.1984
Skills
- Claims Processing
- Warranty Management
- 8 Years FCA Master Certified
- Warranty Analysis
- Claims submissions
- Paperwork Processing
- Records Maintenance
- Automotive Industry Expertise
Timeline
Warranty Administrator
Performance Ford
01.2019 - 07.2024
Warranty Administrator
Performance CDJR
09.2013 - 07.2024
Associate of Applied Science - Accounting
Fayetteville Technical Community College
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