Angel Seals
Gaffney,SC
Summary
With a proven track record at Auto Gallery Ford, I excel in warranty management and claims processing, alongside fostering strong collaborative relationships. My expertise led to significant cost savings and efficiency improvements, underpinned by my attention to detail and critical thinking. Achievements include optimizing claims processes and enhancing team capabilities through effective training and strategic oversight.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Auto Gallery Ford
02.2023 - Current
- Achieved minimal rejections by submitting claims with accurate and complete information.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Processed claim paperwork and followed up on missing information to complete processing.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reviewed monthly reports to identify trends in warranty claims, informing strategies for reducing future issues or expenses associated with unwarrantable repairs.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Gathered paperwork and contacted customers to book appointments.
- Negotiated goodwill assistance from manufacturers when appropriate, securing financial relief for customers facing costly non-warranty repairs.
- Identified areas of improvement within the warranty administration process, implementing changes that led to increased efficiency and cost savings for the company.
Reach Truck Operator
DHL Supply Chain
01.2022 - 02.2023
- Assisted with training new employees on reach truck operation and best practices in warehouse settings.
- Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
- Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
- Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
Inventory Specialist
TTI
04.2019 - 11.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Automotive industry expertise
- Recordkeeping skills
- Software applications
- Claims submissions
- Appointment booking
- Paperwork processing
- Microsoft office
- Payment issuing
- Records management
- Paperwork coordination
- Compliance monitoring
- Appointment scheduling
- Compliance reviews
- Policy management
- Sales support
- Cost control
- Error reviews
- Claim processing
- Financial tracking
- Service level agreements
- Compliance management
- Team management
- Product expertise
- Records review
- Complaint handling
- Policy enforcement
- Trend analysis
- Operational efficiency
- Order management
- Stakeholder management
- Department operations management
- Warranty claims processing
- Information verification
- Decision-making
- Customer service
- Data entry
- Attention to detail
- Critical thinking
- Prior authorization processing
- Documentation skills
- Teamwork and collaboration
- Recordkeeping organization
- Data entry software
- Claim amount calculations
- Organizing and prioritizing work
- Documentation processing
- Financial transactions
- Collaborative relationships
- Denied claims identification
- Active listening
- Data integrity
- Reporting skills
- Policy review
- Account management
- Document control
- Policy analysis
- Payment and investigation escalations
- 10-key touch
- Coverage determination
- Business correspondence
Timeline
Warranty Administrator
Auto Gallery Ford
02.2023 - Current
Reach Truck Operator
DHL Supply Chain
01.2022 - 02.2023
Inventory Specialist
TTI
04.2019 - 11.2022
High School Diploma -
Penn Foster Career School
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