Montserrat Chavez
Bronx
Summary
Experienced with cultivating and managing customer relationships in fast-paced environment. Utilizes CRM tools and communication skills to optimize lead generation and follow-up processes. Track record of building strong client rapport and contributing to team success.
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
BDC Representative
Auto Gallery Imports
01.2024 - 10.2024
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
BDC REP
Superb Motors
12.2022 - 08.2023
- Took any new incoming calls, made appointments for customers that inquired about our 180 vehicle selection;
- Helped customer fill out credit applications over the phone;
- Helped sales consultants with customers' requests and made them know what the customer wanted even before the customer walked in
Cashier
Target
07.2022 - 12.2022
- Helped customers with any questions that they had;
- Made sure every customer was helped properly and if they needed anything that they didn't find;
- Process any refunds if any customer needed one
Cashier
Marshall
11.2021 - 06.2022
- Counted the drawer before and after shifts;
- Processed customers transactions with basic math when systems weren't working
Education
High School -
The Lab School of Finance & Tech
11.2022
Skills
- Team Leader
- Reading Skills
- Cashiering Skills
- Problem Solving
- Communication
- Active Listener
Awards
- Best reading award
- Best High GPA
- Academic Achievements
Timeline
BDC Representative
Auto Gallery Imports
01.2024 - 10.2024
BDC REP
Superb Motors
12.2022 - 08.2023
Cashier
Target
07.2022 - 12.2022
Cashier
Marshall
11.2021 - 06.2022
High School -
The Lab School of Finance & Tech
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