Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Katelyn Allen

Joplin,MO

Summary

Top performer at both automotive jobs.

Set 39 qualified appointments in one day for sales and service.

Achieved over a 50% show rate on scheduled appointments every month.

Overview

15
15
years of professional experience
1
1
Certification

Work History

BDC Representative

Epic BDC
Joplin, MO
01.2026 - Current
  • Managed inbound and outbound customer communications to ensure satisfaction and retention.
  • Utilized CRM systems to track customer interactions and streamline follow-up processes.
  • Developed and implemented effective scripts for team members, enhancing communication consistency.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.

Sales Agent

Universal Acceptance Corporation
Joplin, MO
11.2021 - 12.2025
  • Greeting customers and introducing the company.
  • Assisting customer with application and organizing documents for a smooth approval.
  • Determining correct vehicle for customers situation.
  • Meeting daily, weekly, and monthly goals by working together and doing the right thing.

Customer Service Representative

Alorica
Joplin, MO
06.2020 - 10.2021
  • Launching and leading the chat platform for our campaign.
  • Issuing refunds and vouchers.
  • Resolving issues between customers and our client.

Register Medical Assistant

Dr. Christopher Roberts Incontinence and Osteoporsis Center
Galena, KS
03.2018 - 02.2019
  • Currently employed here since March 13
  • Greeting and rooming patients.
  • Performing lab draws.
  • Assisting the doctor with pap smears, biopsy's, and exams.
  • Coding patients charts.
  • Sending and refilling prescriptions.
  • Pelvic Floor therapy
  • Performing lab tests

Guest Services Representative

Motel 6
Joplin, MO
03.2014 - 06.2016
  • Delivered excellent guest experiences, confirming guest reservations and providing conflict resolution.
  • Maintained records and reports.
  • Computer proficient including Windows, Outlook, Word and Excel.

Prep Cook and Dishwasher

Ted and Juli's
Maysville, MO
04.2011 - 09.2013
  • Provided a high level of customer service.
  • Motivated co-workers to deliver top performance.
  • Ensured swift resolution of customer issues to preserve customer loyalty.
  • Successfully multi-tasked in a fast-paced and changing environment.

Education

High school diploma - GED

Some college - Registered Medical Assistant

Vatterott college
Joplin, MO
01.2016

Skills

  • Conflict Management

Assisted in maintaining quality systems to support compliance with industry standards Collaborated with team members to identify areas for improvement in processes Supported documentation efforts to ensure accurate record-keeping

Administered injections with precision and adherence to safety protocols

Assisted guests with inquiries and requests to enhance their experience Provided support in resolving issues to ensure guest satisfaction Collaborated with team members to maintain a welcoming environment

Assisted in performing venipuncture procedures to collect blood samples Supported healthcare teams in maintaining patient comfort during blood draws Contributed to accurate documentation of patient information and sample handling

Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes

Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency

Assisted in managing electronic medical record systems to streamline patient data access Supported healthcare teams in utilizing EMR systems for improved patient care Contributed to training staff on EMR functionalities to enhance operational efficiency

Administered Windows operating systems to ensure optimal performance and security

Conducted thorough reviews of documentation to ensure accuracy and compliance

Executed laboratory procedures and experiments to ensure accurate results

Assisted healthcare professionals in collecting blood samples from patients Supported laboratory operations by preparing specimens for analysis Maintained cleanliness and organization of phlebotomy equipment

Monitored and recorded vital signs to ensure patient health and safety

Assisted in prioritizing tasks to streamline workflow Supported team members in managing project timelines Contributed to effective communication among stakeholders

Monitored and recorded vital signs to ensure patient health and safety

Assisted in maintaining accurate financial records Supported monthly reconciliation processes Helped prepare financial statements and reports

Facilitated resolution of conflicts to foster a collaborative work environment

Oversaw daily operations within a medical office environment

Executed strategic initiatives to drive project success

Delivered comprehensive patient care by assessing needs and implementing treatment plans

Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays

Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry

Facilitated resolution of conflicts to foster a collaborative work environment

Coordinated patient appointments to ensure efficient scheduling and minimized wait times Assisted medical staff by organizing daily schedules and managing appointment changes Supported administrative tasks by maintaining accurate records of patient visits

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Coordinated daily office operations to support team efficiency Assisted in organizing meetings and managing schedules Maintained office supplies inventory to ensure smooth workflow

EMR Systems

Vital signs

Conflict Management

Certification

  • Driver's License
  • First Aid Certification

Assessments

  • Sales skills — Proficient
  • May 2022
  • Influencing and negotiating with customers
  • Full results: Proficient
  • Attention to detail — Proficient
  • December 2022
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • Work style: Reliability — Proficient
  • September 2022
  • Tendency to be reliable, dependable, and act with integrity at work
  • Recruiting — Proficient
  • September 2021
  • Managing the candidate sourcing and selection process
  • Administrative assistant/receptionist — Proficient
  • November 2022
  • Using basic scheduling and organizational skills in an office setting
  • Medical terminology — Proficient
  • June 2022
  • Understanding and using medical terminology
  • Retail customer service — Proficient
  • July 2022
  • Responding to customer situations in a retail setting
  • Cooking skills: Basic food preparation — Proficient
  • Preparing food, using cooking equipment, and converting ingredient measurements
  • Food service: Customer situations — Proficient
  • Identifying and addressing customer needs in a food service setting
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

BDC Representative

Epic BDC
01.2026 - Current

Sales Agent

Universal Acceptance Corporation
11.2021 - 12.2025

Customer Service Representative

Alorica
06.2020 - 10.2021

Register Medical Assistant

Dr. Christopher Roberts Incontinence and Osteoporsis Center
03.2018 - 02.2019

Guest Services Representative

Motel 6
03.2014 - 06.2016

Prep Cook and Dishwasher

Ted and Juli's
04.2011 - 09.2013

High school diploma - GED

Some college - Registered Medical Assistant

Vatterott college
Katelyn Allen