Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAKITA STEVENS

Gary,IN

Summary

Experienced with cultivating and managing customer relationships in fast-paced environment. Utilizes CRM tools and communication skills to optimize lead generation and follow-up processes. Track record of building strong client rapport and contributing to team success.

Professional in automotive industry with proven results in customer engagement and lead generation. Skilled in communication, CRM systems, and data management. Strong focus on team collaboration and adapting to changing needs. Reliable and capable of driving sales performance and customer satisfaction.

Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

21
21
years of professional experience
1
1
Certification

Work History

BDC Representative

Arnie Bauer Cadillac Buick GMC
08.2024 - 05.2025
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.

Office Assistant/BDC Representative

Napleton Chrysler Dodge Jeep RAM
03.2011 - 04.2023
  • Managed comprehensive clerical tasks, including the organization of documents and the efficient handling of incoming and outgoing communications.
  • Provided essential support to new students by guiding them to various campus locations and facilitating their acclimatization to university life.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Implemented effective time management strategies to maximize productivity while maintaining a high level of attention to detail.
  • Contributed to dealership revenue by upselling additional products or services during the sales process.
  • Utilized office management software to record and track customer information.

Light Housekeeping

DPS, TOWARD INDEPENDENCE INC
01.2008 - 03.2010
  • Maintained a clean and orderly living environment for clients through attentive light housekeeping.

Server/Bartender

Applebee's
01.2004 - 03.2007
  • Delivered comprehensive customer service, ensuring guests were welcomed, accurately informed about menu items, and received prompt and attentive service.
  • Managed drink preparation and service, maintaining a high standard of quality and compliance with beverage regulations.

Education

Bachelor's Degree - Criminal Justice

South Suburban College
South Holland, IL
05.2003

Skills

  • Communication Skills
  • Property Management
  • Problem Solving
  • Conflict Management
  • Time Management
  • CRM software
  • Goal oriented
  • Appointment setting
  • Follow-up calls
  • Opening and closing procedures
  • Cash handling
  • Processing payments
  • Teamwork
  • Attention to detail

Certification

Driver's License

Timeline

BDC Representative

Arnie Bauer Cadillac Buick GMC
08.2024 - 05.2025

Office Assistant/BDC Representative

Napleton Chrysler Dodge Jeep RAM
03.2011 - 04.2023

Light Housekeeping

DPS, TOWARD INDEPENDENCE INC
01.2008 - 03.2010

Server/Bartender

Applebee's
01.2004 - 03.2007

Bachelor's Degree - Criminal Justice

South Suburban College

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LAKITA STEVENS