Cynthia Bechtold
Gilbert,AZ
Summary
I am a skilled problem solver who knows how to get the job done. With extensive experience in assisting customers both over the phone and in person, I excel at addressing and resolving issues. I remain attentive and fully committed to my work. I am honest about my mistakes and take responsibility for fixing them to the best of my ability. Additionally, I am proficient at de-escalating difficult situations effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Representative
Mike Shaw Toyota
Robstown, TX
06.2025 - 11.2025
- Managed and responded to inbound customer inquiries through various channels, including phone calls, emails, and online chat
- Maintained accurate records of all customer interactions in the CRM system for future reference and follow-up
- Collaborated with sales team to schedule appointments and follow up on leads generated from marketing campaigns such as "Lost Recall List" and TLE retention calls.
- Developed strong product knowledge to effectively communicate features, benefits, and pricing information to customers
- Participated in regular training sessions to stay updated on new product launches, promotions, policies/procedures changes etc
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Scheduled follow-up appointments for customers when necessary.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Provided support to other BDC representatives as needed.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Maintained an organized filing system for customer records and documents.
Solutions Specialist
Petco
Calallen, TX
12.2023 - 04.2025
- Administered medications and treatments as prescribed by veterinarians to ensure the health and wellbeing of animals
- Performed routine health checks on animals to identify any signs of illness or injury
- Handled incoming animals with care during intake procedures while ensuring accurate documentation of their condition
- Educated pet owners on proper nutrition, grooming techniques, training methods, and general pet care practices
- Provided support and comfort to animals recovering from surgeries or medical treatments
- Maintained accurate records of animal care activities, including feeding schedules, medication administration, and behavioral observations
- Participated in continuing education opportunities to stay updated on best practices in animal care and welfare
- Supported the socialization process for newly arrived animals by gradually introducing them to other compatible individuals
- Maintained and monitored water quality parameters such as pH, temperature, salinity, and ammonia levels to ensure a healthy aquatic environment
- Performed regular cleaning and maintenance of aquarium tanks, including scrubbing algae, changing filters, and replacing water
- Identified signs of illness or distress in aquatic animals and promptly reported any issues to the veterinarian or supervisor
- Conducted regular inventory checks of supplies such as food, medications, testing kits, and equipment to maintain adequate stock levels
- Responded quickly to emergency situations such as power outages or equipment failures to minimize impact on animal health
- Maintained accurate records of water quality parameters, animal behavior observations, feedings, and medical treatments
- Ensured compliance with all relevant safety regulations regarding handling hazardous materials or working around live animals
- Demonstrated excellent customer service skills when interacting with visitors, answering questions, and providing information about marine life
- Educated pet owners about preventive care measures for their small animals' health and well-being
- Provided guidance and support to clients regarding nutrition requirements for their pets
- Educated pet owners about parasite prevention measures (fleas, ticks, heartworms) specific to small animals
Red Shirt
AutoZone
Annaville, TX
08.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
Sales Associate
RNR Tire Express
Corpus Christi, TX
09.2022 - 01.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Answered incoming calls and made calls using pipeline.
Sales Associate
Family Dollar
Odem, TX
04.2022 - 09.2022
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Helped ensure customer satisfaction
- Worked register
- Handled money
- Greeted customers
Kitchen Associate
Stripes and Laredo Taco Co
Odem, TX
08.2021 - 01.2022
- Assisted customers
- Greeted customers
- Prep food
- Kept food in red box fresh
- Kept deli fresh
- Cleaned line
- Kept line fresh
- Made food
- Cleaned floors
- Cleaned dishes
Dishwasher
The Club at Falcon Point
Katy, TX
12.2020 - 05.2021
- Cleaned dishes
- Organized kitchen
- Helped servers
- Helped chefs with cleaning
- Turned off dishwasher
- Cleaned dishwasher
- Took out trash
- Closed kitchen
Cart Attendant
ClubCorp
Katy, TX
05.2018 - 08.2020
- Helped members
- I'm usually the lead and stay on top of everything
- Washed golf balls (involved lifting heavy bins)
- Cleaned range
- Washed/restocked carts
Smoothie Maker/Cashier
Planet Smoothie
Katy, TX
11.2017 - 03.2018
- Cleaned the smoothie station and yogurt station
- Had to stay on top of orders and customers
- Had to prep ingredients in the morning
Education
High School Diploma -
Penn Foster
RemoteSkills
- Phone etiquette
- Computer operation
- Automotive sales expertise
- Retail sales proficiency
- Microsoft Excel and Office
- Delivery driving
- Basic mathematics
- Dealership operations
- Sales strategies
- Mechanical knowledge
- Communication skills
- Organizational skills
- Cash handling and cashiering
- Vehicle maintenance and repair
- Customer service excellence
- Customer relationship management
- Appointment scheduling
- Active listening
- Conflict resolution
- Follow-up calls
Certification
Driver's License
Additional Information
I have personal interest in mechanics from motorcycles to auto to industrial. Hobbies include taking care of my array of animals from common household pets to exotics and continue to learn.
Timeline
BDC Representative
Mike Shaw Toyota
06.2025 - 11.2025
Solutions Specialist
Petco
12.2023 - 04.2025
Sales Associate
RNR Tire Express
09.2022 - 01.2023
Red Shirt
AutoZone
08.2022 - 12.2023
Sales Associate
Family Dollar
04.2022 - 09.2022
Kitchen Associate
Stripes and Laredo Taco Co
08.2021 - 01.2022
Dishwasher
The Club at Falcon Point
12.2020 - 05.2021
Cart Attendant
ClubCorp
05.2018 - 08.2020
Smoothie Maker/Cashier
Planet Smoothie
11.2017 - 03.2018
High School Diploma -
Penn Foster