Kayla Austin
Joint Base Lewis McChord,WA
Summary
Proactive Business Development Center Representative with expertise in customer engagement, sales strategies, and market expansion. Strong in relationship building, strategic planning, and project management, with a focus on fostering client relationships to drive growth. Experienced in analyzing market trends to identify opportunities that enhance business success.
Overview
9
9
years of professional experience
Work History
BDC Representative
Tacoma Dodge Chrysler Jeep
Tacoma, WA
09.2023 - Current
- Managed inbound calls and internet leads for Tacoma Dodge Chrysler Jeep showroom.
- Managed incoming phone calls and coordinated service appointments to enhance customer satisfaction.
- Scheduled sales and service appointments through dealership CRM systems.
- Followed up with customers by phone, email, and text messages.
Front Desk Receptionist
Uptown Auto Body
Bremerton, WA
08.2022 - 09.2023
- Answered incoming calls and scheduled appointments for collision repair estimates.
- Greeted customers and directed them to repair services at Uptown Auto Body.
- Checked in vehicles and collected customer information for repair orders.
- Checked in vehicles for repair by verifying customer information and ensuring accurate documentation. and collected customer information for repair orders.
Receptionist
Doxon Toyota of Auburn
Auburn, WA
06.2021 - 07.2022
- I deal with customers on the daily. I'm always on the phone so I've had some experience
- Greeted customers and visitors at Doxon Toyota of Auburn front desk.
- Answered multi-line phones and routed calls to sales and service departments.
- Scheduled service appointments and confirmed customer availability.
Asst. Store Manager
Dominos
Port Orchard, WA
08.2017 - 05.2021
- I've worked at Domino's for 4 years and I've been a manager for 2 years so I'm good with working with customers
- Supervised daily Domino's store operations and customer service standards.
- Scheduled team shifts and adjusted coverage for delivery and carryout demand.
- Trained crew on Domino's service steps, food prep, and store policies.
Education
High school or equivalent - Criminal justice
Gig Harbor High School
Port Orchard, WASome College (No Degree) - Veterinary Science
Tacoma Community College
Tacoma, WASkills
- Customer service
- Client communication
- Appointment scheduling
- Multi-line phone systems
- Call management
- Phone etiquette
- Front Desk
- Organizational skills
- Administrative experience
- Data entry
- Document preparation
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Google Docs
- Microsoft Powerpoint
- Time management
- Attention to detail
- Training
- Insurance verification
- Medical records
- Medical billing
- Patient service
- Patient care
- Sales support
- Filing
- Windows
- Transaction processing
- Accounting
- Management
- Typing
- Interpersonal communication
- Office management
- Call management
- Data entry
- Interpersonal communication
- Patient service
Personal Information
Work Permit: Authorized to work in the US for any employer
Work authorization
Authorized to work in the US for any employer
Timeline
BDC Representative
Tacoma Dodge Chrysler Jeep
09.2023 - Current
Front Desk Receptionist
Uptown Auto Body
08.2022 - 09.2023
Receptionist
Doxon Toyota of Auburn
06.2021 - 07.2022
Asst. Store Manager
Dominos
08.2017 - 05.2021
High school or equivalent - Criminal justice
Gig Harbor High School
Some College (No Degree) - Veterinary Science
Tacoma Community College