Overview
Work History
Education
Skills
Certification
Authorized to work in the US for any employer
Timeline
Generic

McKenzie Tolen

Carthage,USA

Overview

6
6
years of professional experience
1
1
Certification

Work History

BDC Representative

Caskinette's Lofink Ford
Carthage, NY
04.2025 - Current
  • Handled customer inquiries via phone and email effectively.
  • Scheduled appointments for service and sales teams promptly.
  • Maintained accurate records in dealership management system daily.
  • Assisted customers with product knowledge and service options thoroughly.
  • Followed up on leads to nurture relationships with potential clients.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.

SACC Supervisor

YMCA
01.2025 - 04.2025
  • Provided supervision for children in a childcare setting.
  • Organized engaging activities for children.
  • Developed and followed daily routines for children's activities.
  • Performed first aid and CPR during emergencies.
  • Facilitated discussions with parents regarding concerns during child watch.

Bartender

Frogs Tavern
05.2024 - 12.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Shift Supervisor/Key Holder

Starbucks
08.2023 - 05.2024
  • Adapted to multiple work shifts efficiently.
  • Managed timely fulfillment of truck orders.
  • Strived to develop strong connections with customers through effective communication.
  • High customer flow demanded efficient multitasking.

Assistant Manager

Taco Bell
06.2022 - 06.2023
  • Handled scheduling of truck orders while performing regular weekly and night inventories.
  • Conducted hiring processes for suitable candidates.
  • Developed comprehensive training programs for staff.

Shift Leader/Shift Manager

Syracuse Hospitality Group - Taco Bell
11.2021 - 06.2022
  • Experienced in training other individuals and managers.
  • Advanced to a higher position.

Service Champion/Food Champion

Syracuse Hospitality Group - Taco Bell
11.2020 - 11.2021
  • Promoted to position of shift lead.

Babysitting

Family
06.2019 - 06.2021
  • Provided childcare services for various family members during their work hours.
  • Ensured consistent attention and support for two autistic family members.

Cashier

Tops Friendly Markets
06.2020 - 11.2020
  • Opted to exit role encountering managerial issues.

Education

High school diploma -

Canastota High School
Canastota, NY
07.2021

Skills

  • Leadership
  • Assistant Manager Experience
  • Management
  • Computer skills
  • Shift Management
  • Food Service
  • Food Safety
  • Customer support
  • Inventory counting
  • Bartending
  • Alcoholic Beverage mixology
  • Training & Development
  • Cleaning Experience
  • Babysitting
  • Truck order
  • Food inventory
  • Cash Handling
  • POS
  • Customer service
  • Food Preparation
  • Communication skills
  • Safe counting
  • Supervising Experience
  • Childcare
  • Lead follow-up
  • Customer relationship management
  • Appointment scheduling
  • Dealership management system
  • Product knowledge
  • CRM software
  • Inventory management
  • Sales strategy

Certification

Food Handler Certification, ServSafe, First Aid, CPR, Mandated Reporter

Authorized to work in the US for any employer

Authorized to work in the US

Timeline

BDC Representative

Caskinette's Lofink Ford
04.2025 - Current

SACC Supervisor

YMCA
01.2025 - 04.2025

Bartender

Frogs Tavern
05.2024 - 12.2024

Shift Supervisor/Key Holder

Starbucks
08.2023 - 05.2024

Assistant Manager

Taco Bell
06.2022 - 06.2023

Shift Leader/Shift Manager

Syracuse Hospitality Group - Taco Bell
11.2021 - 06.2022

Service Champion/Food Champion

Syracuse Hospitality Group - Taco Bell
11.2020 - 11.2021

Cashier

Tops Friendly Markets
06.2020 - 11.2020

Babysitting

Family
06.2019 - 06.2021

High school diploma -

Canastota High School
McKenzie Tolen