McKenzie Tolen
Carthage,USA
Overview
6
6
years of professional experience
1
1
Certification
Work History
BDC Representative
Caskinette's Lofink Ford
Carthage, NY
04.2025 - Current
- Handled customer inquiries via phone and email effectively.
- Scheduled appointments for service and sales teams promptly.
- Maintained accurate records in dealership management system daily.
- Assisted customers with product knowledge and service options thoroughly.
- Followed up on leads to nurture relationships with potential clients.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
SACC Supervisor
YMCA
01.2025 - 04.2025
- Provided supervision for children in a childcare setting.
- Organized engaging activities for children.
- Developed and followed daily routines for children's activities.
- Performed first aid and CPR during emergencies.
- Facilitated discussions with parents regarding concerns during child watch.
Bartender
Frogs Tavern
05.2024 - 12.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Supervisor/Key Holder
Starbucks
08.2023 - 05.2024
- Adapted to multiple work shifts efficiently.
- Managed timely fulfillment of truck orders.
- Strived to develop strong connections with customers through effective communication.
- High customer flow demanded efficient multitasking.
Assistant Manager
Taco Bell
06.2022 - 06.2023
- Handled scheduling of truck orders while performing regular weekly and night inventories.
- Conducted hiring processes for suitable candidates.
- Developed comprehensive training programs for staff.
Shift Leader/Shift Manager
Syracuse Hospitality Group - Taco Bell
11.2021 - 06.2022
- Experienced in training other individuals and managers.
- Advanced to a higher position.
Service Champion/Food Champion
Syracuse Hospitality Group - Taco Bell
11.2020 - 11.2021
- Promoted to position of shift lead.
Babysitting
Family
06.2019 - 06.2021
- Provided childcare services for various family members during their work hours.
- Ensured consistent attention and support for two autistic family members.
Cashier
Tops Friendly Markets
06.2020 - 11.2020
- Opted to exit role encountering managerial issues.
Education
High school diploma -
Canastota High School
Canastota, NY07.2021
Skills
- Leadership
- Assistant Manager Experience
- Management
- Computer skills
- Shift Management
- Food Service
- Food Safety
- Customer support
- Inventory counting
- Bartending
- Alcoholic Beverage mixology
- Training & Development
- Cleaning Experience
- Babysitting
- Truck order
- Food inventory
- Cash Handling
- POS
- Customer service
- Food Preparation
- Communication skills
- Safe counting
- Supervising Experience
- Childcare
- Lead follow-up
- Customer relationship management
- Appointment scheduling
- Dealership management system
- Product knowledge
- CRM software
- Inventory management
- Sales strategy
Certification
Food Handler Certification, ServSafe, First Aid, CPR, Mandated Reporter
Authorized to work in the US for any employer
Authorized to work in the US
Timeline
BDC Representative
Caskinette's Lofink Ford
04.2025 - Current
SACC Supervisor
YMCA
01.2025 - 04.2025
Bartender
Frogs Tavern
05.2024 - 12.2024
Shift Supervisor/Key Holder
Starbucks
08.2023 - 05.2024
Assistant Manager
Taco Bell
06.2022 - 06.2023
Shift Leader/Shift Manager
Syracuse Hospitality Group - Taco Bell
11.2021 - 06.2022
Service Champion/Food Champion
Syracuse Hospitality Group - Taco Bell
11.2020 - 11.2021
Cashier
Tops Friendly Markets
06.2020 - 11.2020
Babysitting
Family
06.2019 - 06.2021
High school diploma -
Canastota High School