ClEM HALL
West Palm Beach
Summary
Dedicated customer service specialist with 5 years of experience , skilled in leveraging sympathetic communication and active listening to tackle customer questions and concerns, often achieving high levels of customer satisfaction while upholding a friendly and professional approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Representative
Napleton Auto Group
01.2025 - Current
- Manage inbound and outbound communications to enhance customer engagement and satisfaction.
- Utilize CRM software to track leads, appointments, and customer interactions efficiently.
- Coordinate with sales team to streamline appointment scheduling and follow-up processes.
- Resolve customer inquiries promptly, ensuring accurate information delivery and issue resolution.
- Provide exceptional customer service through active listening, empathetic responses, and timely problem resolution.
Security Guard
Cambridge
05.2023 - 01.2025
- Maintaining calm demeanor in stressful situations
- Completing daily active reports
- Performing patrols to ensure building, gates, and offices are secured
- Monitoring surveillance systems
- Taking immediate in emergency situations
Warehouse Associate
Bimbo bakeries
03.2022 - 05.2023
- Receiving and Checking deliveries
- Stock organization and storage
- Shipping and loading
- Operating warehouse equipment
- Inventory control
Stocker/Sales Associate
Walmart
10.2020 - 02.2022
- Unloading merchandise from trucks.
- Helping customers find products and answer questions
- Count inventory and perform inventory control
- Scanning items, processing payments, handling returns.
- Maintaining a clean and organized sales floor, ensuring displays are appealing and reflect current promotions
Education
High school diploma - undefined
Palm Beach Gardens Community High School
05.2022
Skills
- Attention to detail
- Problem Solving
- Communication
- Leadership
- Goal oriented
- Strong negotiation
- Customer service
- Friendly and enthusiastic
- Competitive
- Verbal and written communication
Certification
- Class D Security License
- CPR Certification
Timeline
BDC Representative
Napleton Auto Group
01.2025 - Current
Security Guard
Cambridge
05.2023 - 01.2025
Warehouse Associate
Bimbo bakeries
03.2022 - 05.2023
Stocker/Sales Associate
Walmart
10.2020 - 02.2022
High school diploma - undefined
Palm Beach Gardens Community High School