Stephanie Breña
Bowman,GA
Summary
I, Stephanie Breña, am a young and motivated individual with years of experience in customer service and sales. I am highly skilled in building customer relationships and understanding customer needs. I have very strong communication and interpersonal skills for providing exceptional customer service. I am a fast and devoted learner and do very well adjusting to changes. I believe those traits make me a great qualified BDC representative for Nissan of Athens.
Overview
6
6
years of professional experience
Work History
BDC Representative
ALM Hyundai Athens
Athens, GA
12.2024 - 01.2026
- Communicated with customers to schedule sales appointments and resolve inquiries.
- Managed inbound and outbound calls to enhance customer satisfaction and give accurate information.
- Worked with sales team to provide timely follow-up on leads and inquiries.
- Utilized CRM software to track customer interactions and ensure accurate data entry.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
- Improved overall team morale by actively contributing to a positive work environment and supporting colleagues when needed.
Server
Olive Garden Restaurant
Athens, GA
07.2021 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage service.
- Worked with kitchen staff to ensure accurate order preparation and delivery.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Used many upselling techniques, contributing to increased sales of menu items.
- Worked with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed close friendly relationships with regular customers.
Pharmacy Technician
Publix Pharmacy
Watkinsville, GA
03.2020 - 07.2021
- Processed and dispensed medications accurately, ensuring compliance with safety protocols.
- Assisted pharmacists in managing inventory levels and restocking medication supplies.
- Operated pharmacy software systems for prescription management and patient records efficiently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Kept patient confidentiality by following HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Elbert County Comprehensive High School
Elberton, GA05-2020
Skills
- Goal oriented
- Adaptability and flexibility
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BDC Representative
ALM Hyundai Athens
12.2024 - 01.2026
Server
Olive Garden Restaurant
07.2021 - 09.2022
Pharmacy Technician
Publix Pharmacy
03.2020 - 07.2021
High School Diploma -
Elbert County Comprehensive High School