Nicola Elenterio
Manorville
Summary
Goal-oriented BDC Representative with a strong focus on enhancing customer satisfaction and retention through effective communication and CRM software utilization.
Overview
5
5
years of professional experience
Work History
BDC Representative
Smith Haven Jeep
Smithtown, NY
11.2020 - 12.2025
- Managed inbound and outbound customer communications to enhance satisfaction and retention.
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-ups.
- Developed training materials for new team members, fostering knowledge sharing and consistency.
- Analyzed customer feedback to identify trends and recommend service enhancements.
Education
Associate of Arts - Business Administration
Strayer University
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Problem-solving
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Effective communication
- Self motivation
- Relationship building
- Conflict resolution
- Sales process
- Goal setting
- Continuous improvement
Timeline
BDC Representative
Smith Haven Jeep
11.2020 - 12.2025
Associate of Arts - Business Administration
Strayer University