Diane Corrozzo
Murfreesboro,TN
Summary
Dynamic BDC Representative with a proven track record at Ford, excelling in customer engagement and satisfaction. Leveraged CRM software and exceptional organizational skills to enhance service delivery, achieving a significant increase in 5-star customer surveys. Specialized in problem-solving and efficient data management, consistently meeting and surpassing performance goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Representative
Ford
02.2017 - Current
Inbound & outbound calls , making appointments for the mobile van & in shop. Checking vins & calling customers for needed services. Up selling recommended items. Invoicing tickets & closing them out with correct mileage etc. using excel for bonus adding every month. Making cold calls for oil change services. Calling and sending customers surveys for 5 stars. Helping fix issues for customers with bad surveys . Basic office work like filling skills & organization skills. Opening & voiding ros. Some basic warranty skills as well. Systems used excel, ignite,word document, karma, outlook, reputation live etc.
Education
Medical Assistant Associate - Medical
Daar College
Murfreesboro, TN10.2015
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Cash handling
- Opening and closing procedures
- Follow-up calls
- Customer service
- Data management
- Documentation skills
- Time management
- Multitasking and organization
- Help desk support
- Hardware and software installation
- Software upgrades
- Decision-making
- Programming
- Information analysis
- Remote desktop support
- Critical thinking
- Organizing and categorizing
- Troubleshooting
- Password resets
- Network management
- Attention to detail
- Team collaboration
- Backup and recovery
- System monitoring
Accomplishments
I graduated from daymar college a few years ago . I graduated with my associates in medical assisting.
Certification
Medical associations
Timeline
BDC Representative
Ford
02.2017 - Current
Medical associations
Medical Assistant Associate - Medical
Daar College
Similar Profiles
Isaac AlcalaIsaac Alcala
Parts Delivery Driver at FordParts Delivery Driver at Ford
Mahir MemonMahir Memon
Porter at FordPorter at Ford
Kaily GomesKaily Gomes
Intern at FordIntern at Ford