Brianna Bradshaw
Mount Vernon,NY
Summary
Successful in establishing customer relationships in order to increase the likelihood of repeat business. Leader who inspires others and solves problems. A problem-solving expert who has received training in customer service and sales techniques. Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
Overview
5
5
years of professional experience
Work History
BDC Representative
Tasca Kia
12.2023 - Current
- Adhered to all safety regulations set forth by OSHA guidelines
- Greeted customers and provided excellent customer service
- Monitored call center metrics such as call volume, abandonment rate, average handle time
- Scheduled follow-up appointments for customers when necessary
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased
- Provided accurate information to customers on products and services offered
- Processed incoming calls, emails, and web chat requests promptly and professionally
- Resolved customer complaints in a timely manner
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments
- Verified that customer accounts were up to date with all required documents.
Operations Manager
Cvs
07.2021 - Current
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures
- Train and integrate new workers
- Handle customer and employee complaints
- Ensure industry rules and regulations are followed
- Resolve conflicts between employees
- Provide guidance and feedback to employees when needed.
Sales Associate
Kids Foot Locker
01.2019 - 06.2022
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals.
Education
High School Diploma -
Gorton High School
Yonkers, NY06.2021
Business -
Westchester Community College
Valhalla, NY01.2021
Skills
- Strong skills in science and mathematics
- Ability to multitask
- Management skills
- Confidentiality
- Computer skills
- Great analytical skills
- High volume transactions
- Customer direction
- Cash drawer balancing
- Establishing budgets
- Training and development
- Organizational structure
- Leadership
- Management control
- Managing people
- Team building and communication
Timeline
BDC Representative
Tasca Kia
12.2023 - Current
Operations Manager
Cvs
07.2021 - Current
Sales Associate
Kids Foot Locker
01.2019 - 06.2022
High School Diploma -
Gorton High School
Business -
Westchester Community College
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