Loren Lavalley
Gaffney,SC
Summary
Driven and results-oriented professional with extensive experience in automotive sales, customer service, and team leadership. United States Marine Corps veteran with a proven ability to thrive in high-pressure environments. Skilled in Salesforce CRM, team management, and delivering exceptional client experience. Known for strong adaptability, problem-solving, and goal-oriented performance. Specialize in customer relationship management, sales strategy implementation, and product knowledge dissemination. Excel in communication, negotiation, and empathy, skills that enhance performance in guiding customers through purchasing processes to meet both needs and preferences.
Overview
11
11
years of professional experience
Work History
Car Sales Representative
Auto Gallery Ford
Gaffney, SC
02.2023 - 11.2023
- Consistently exceeded sales quotas over 9 months by delivering tailored vehicle solutions and leveraging in-depth product knowledge.
- Built strong client relationships, resulting in customer satisfaction and repeat business.
- Expertly utilized Salesforce CRM to manage leads and optimize follow-ups, boosting conversion rates.
- Collaborated with finance and service teams to ensure seamless transactions and exceptional customer experience.
- Recognized as 'Top Sales Performer' for contributing to dealership revenue growth.
Cook
5th and Taylor
Nashville, TN
11.2021 - 03.2022
- Prepared 30+ menu items according to health and restaurant standards, ensuring high-quality dishes.
- Supervised and trained new line cooks, fostering team productivity and skill development.
- Collaborated with chefs to develop new menu items, contributing to an increase in revenue and overall customer satisfaction.
- Ensured proper food inventory management and maintained strict sanitation standards.
Event Captain
Juniper Green Culinary Events
Nashville, TN
05.2021 - 11.2021
- Organized and managed event staff for weddings, corporate functions, and private events hosting up to 300 guests.
- Delegated responsibilities to ensure efficient event execution and high customer satisfaction.
- Maintained proper handling and distribution of food and beverages, including alcohol safety compliance.
Bulk Fuel Specialist
United States Marine Corps
02.2017 - 02.2021
- Managed, tested, and distributed petroleum products to support ground vehicles and aircraft operations, ensuring mission readiness.
- Trained and supervised over 200 Marines in fuel operations and equipment maintenance, achieving a 90% proficiency rate in operational readiness.
- Held additional roles such as Platoon Clerk, Company Clerk, Squad Leader, and Fireteam Leader.
- Maintained and routed critical documents for the unit, ensuring accuracy and compliance.
- Honored with multiple medals and awards for exemplary service and leadership.
Catering Server/Bartender
Infinity Hospitality Group
Nashville, TN
03.2016 - 01.2017
- Delivered exceptional service for events with up to 400 guests, adhering to safety and health standards.
- Trained and supervised new staff, ensuring compliance with company policies and regulations.
- Worked specialty bar events, providing curated drink pairings and VIP service.
Server
Red Lobster
Mt. Juliet, TN
05.2015 - 11.2016
- Provided excellent customer service by accommodating dietary restrictions and delivering timely orders.
- Maintained cleanliness and organization in dining areas, ensuring a positive guest experience.
- Adhered to all food safety standards, minimizing risks of foodborne illness.
Lifeguard
Nashville Shores
Hermitage, TN
05.2013 - 08.2014
- Supervised waterpark guests, enforced safety regulations, and provided emergency aid when necessary.
- Conducted water quality tests and maintained accurate incident reports.
- Certified in CPR and first aid by Ellis and Associates.
Education
High School Diploma -
Heritage Christian Academy
Hermitage, TN05.2015
Skills
- Proficient in the Microsoft Office Suite
- Salesforce CRM tools
- Leadership
- Team management
- Problem solving
- Adaptability
- Communication
- Dependability
- Results-driven
- Customer service
- Negotiation skills
- Customer relationship management
- Attention to detail
- Sales closing
- Verbal and written communication
Timeline
Car Sales Representative
Auto Gallery Ford
02.2023 - 11.2023
Cook
5th and Taylor
11.2021 - 03.2022
Event Captain
Juniper Green Culinary Events
05.2021 - 11.2021
Bulk Fuel Specialist
United States Marine Corps
02.2017 - 02.2021
Catering Server/Bartender
Infinity Hospitality Group
03.2016 - 01.2017
Server
Red Lobster
05.2015 - 11.2016
Lifeguard
Nashville Shores
05.2013 - 08.2014
High School Diploma -
Heritage Christian Academy
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