Tracy Rouse
Athens, AL
Summary
Proven Warranty Administrator and Assistant Service Manager at Lynn Layton Chevrolet, I excel in warranty management and customer service, significantly enhancing operational efficiency and client satisfaction. My expertise in claims processing and fostering collaborative relationships has led to a notable decrease in claim rejections, showcasing my attention to detail and problem-solving skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Warranty Administrator
Lynn Layton Chevrolet
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
Assistant Service Manager
Lynn Layton Chevrolet
08.2004 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Education
BA Of Criminal Justice - Criminal Justice
Ashford University
San Diego, CA12.2013
General Education - General Studies
Tanner High School
Tanner, AL05.1998
Skills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
- Automotive industry expertise
- Recordkeeping skills
- Software applications
- Claims submissions
- Paperwork processing
- Microsoft office
- Records management
- Compliance monitoring
- Compliance reviews
- Policy management
- Cost control
- Error reviews
- Claim processing
- Service level agreements
- Compliance management
- Records review
- Complaint handling
- Trend analysis
- Policy enforcement
- Order management
- Operational efficiency
- Warranty claims processing
- Department operations management
- Decision-making
- Information verification
- Attention to detail
- Customer service
- Data entry
- Critical thinking
- Prior authorization processing
- Data entry software
- Teamwork and collaboration
- Claim amount calculations
- Denied claims identification
- Organizing and prioritizing work
- Collaborative relationships
- Documentation processing
- Policy review
- Document control
- Account management
- Policy analysis
- Payment and investigation escalations
- Coverage determination
- Business correspondence
- Eligibility determination
- Insurance coverage verification
- Teamwork
- Problem-solving
- Time management
- Claims investigation
- Reliability
- Excellent communication
- Organizational skills
Certification
Hazardous material certification
Timeline
Assistant Service Manager
Lynn Layton Chevrolet
08.2004 - Current
Hazardous material certification
Warranty Administrator
Lynn Layton Chevrolet
BA Of Criminal Justice - Criminal Justice
Ashford University
General Education - General Studies
Tanner High School
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