STEPHAN LUCY
Mobile, AL
Summary
Dynamic Driver Specialist with a proven track record at SSDD Corporation, enhancing customer experience through effective communication and superior service. Skilled in logbook management and decision-making under pressure, I consistently achieved on-time deliveries while maintaining a safe driving record. Committed to operational efficiency and team collaboration in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Driver Specialist
SSDD Corporation
03.2022 - Current
- Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
- Performed thorough pre-trip inspections of the vehicle before every shift, minimizing downtime due to mechanical issues.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
Driver
Quick Shot Trucking
08.2019 - 03.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Automotive Service Manager
Sandy Sansing Ford
10.2020 - 10.2021
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
Automotive Technician
Sandy Sansing Ford
03.2016 - 10.2020
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
Associate of Science - Mechanical Engineering
Ford Motor Company
Dearborn, MI06-2008
High School Diploma -
Academy of Mathematics And Science
St Louis, MO05-1991
Skills
- Logbook management
- Decision-making under pressure
- Team collaboration
- Excellent navigation
Timeline
Driver Specialist
SSDD Corporation
03.2022 - Current
Automotive Service Manager
Sandy Sansing Ford
10.2020 - 10.2021
Driver
Quick Shot Trucking
08.2019 - 03.2022
Automotive Technician
Sandy Sansing Ford
03.2016 - 10.2020
Associate of Science - Mechanical Engineering
Ford Motor Company
High School Diploma -
Academy of Mathematics And Science
Similar Profiles
Lisa GallagherLisa Gallagher
Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)Senior Director & Enterprise Transformation Exec at Oracle Corporation (acquired Cerner Corporation)
Rocco ZitoRocco Zito
Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)Director Distribution Services at Travel Corporation Distribution Services Ltd. (Subsidiary of The Travel Corporation)
Michael StrizziereMichael Strizziere
System Engineer at Oracle Corporation (Previously Cerner Corporation)System Engineer at Oracle Corporation (Previously Cerner Corporation)
William C. Turner Jr.William C. Turner Jr.
Mechanical Project Engineering Manager at Georgia Pacific CorporationMechanical Project Engineering Manager at Georgia Pacific Corporation
Tyler EdwardsTyler Edwards
Police Officer - Canine Handler at City of HuntsvillePolice Officer - Canine Handler at City of Huntsville