Olivia Chenault
Decatur,Alabama
Summary
Dynamic customer service and office management professional with over a decade of experience, primarily at Lynn Layton Ford. Proven ability to enhance customer satisfaction and streamline operations while leveraging expertise in Microsoft applications and corporate billing. A solid track record in marketing complements a strong commitment to reliability, driving efficiency and client engagement. Career goals focus on further optimizing operational processes and elevating customer experiences.
Overview
12
12
years of professional experience
Work History
Mobile Service Advisor
Lynn Layton Ford
Decatur, AL
05.2022 - 12.2024
- Customer Service Coordinator for pickup and delivery of vehicles.
- Responsible for scheduling appointments for fleets based on labor and location.
- Coordinating drivers for the pick up and delivery of vehicles in a timely manner.
- Responsible for all marketing of mobile service.
- Coded and submitted all warranty claims.
- Prior authorization for claims on new vehicles.
- Responsible for keeping spreadsheets of monthly operations and goals for the Warranty Claims program.
- Procurement of prior approvals and authorizations.
- Worked closely with customers to facilitate the repair process of their personal vehicles.
Service Department Cashier
Lynn Layton Ford
Decatur, AL
01.2019 - 05.2022
- Processed corporate billing transactions accurately.
- Processed customer charge accounts efficiently.
- Managed charge accounts to ensure timely and accurate billing.
- Compiled and analyzed daily cash flow reports for precise financial monitoring.
- Processed documentation for loaner vehicles.
- Filling out documents for loaner vehicles.
- Directed incoming phone calls to appropriate departments, ensuring efficient communication.
Event Specialist
Hidden Rivers Park
Hartselle, AL
10.2016 - 10.2019
- Organize venues, budgets, event list, and catering.
- Marketing
- Developed and executed marketing strategies to promote events, enhancing attendance and engagement.
- Coordinated with florists, musicians, and vendors to ensure seamless event execution.
- Oversaw equipment arrangements to guarantee successful event operations.
Healthcare Customer Service Representative
Blue Cross Blue Shield Of New Jersey
Huntsville, AL
02.2013 - 08.2017
- Customer service call center representative.
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment, into the computer.
- Plan, develop, maintain, or operate a variety of health record indexes, or storage and retrieval systems, to collect, classify, store, or analyze information.
- Post medical insurance billings.
- Review records for completeness.
- Helped patients with any information needed to locate physicians, pharmaceuticals, or medical equipment.
Education
Business Studies
Calhoun Community College
Tanner, AL01-2016
Associate of Arts - Dentistry
Dentistry Today
Huntsville, AL04-2006
Master Certification
Ford Certification University
Michigan Center, MISkills
- Office Management: 5 years
- Doctor's Assistant 3 years
- Service Advisor 5 years
- Claim Submitter: 5 years
- Microsoft 12 years
- Accounting 3 years
- Corporate Billing 5 years
- Customer Service 10 years
- Marketing/Advertising 5 years
- Data Entry 4 years
- Audiologist Assistant 2 years
- Massage Therapist Assistant, 2 years
- Production Line 3 years
- Scale Operator 2 years
- Trustworthy 30 years
Timeline
Mobile Service Advisor
Lynn Layton Ford
05.2022 - 12.2024
Service Department Cashier
Lynn Layton Ford
01.2019 - 05.2022
Event Specialist
Hidden Rivers Park
10.2016 - 10.2019
Healthcare Customer Service Representative
Blue Cross Blue Shield Of New Jersey
02.2013 - 08.2017
Business Studies
Calhoun Community College
Associate of Arts - Dentistry
Dentistry Today
Master Certification
Ford Certification University
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