Makayla Morgan
Moulton,AL
Summary
Positive and motivational with proactive and resourceful approach to challenges. Well-regarded Service Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Mobile Service Advisor
Long Lewis Ford
10.2023 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Anticipated responses and prepared clear and articulate answers.
Stocking Associate
Publix
03.2023 - 10.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
Department Manager
Bed Bath & Beyond
02.2021 - 03.2023
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Cashier
Lowe's
02.2020 - 06.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Office Manager's Assistant
Riverside Pediatrics
10.2018 - 01.2020
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
High School Diploma -
Lawrence County High School
Moulton, AL05-2019
No Degree - Chemical Engineering
University of North Alabama
Florence, ALSkills
- Priority management
- Team Building
- Business Development
- Strategic Planning
- Training and mentoring
- Critical Thinking
Timeline
Mobile Service Advisor
Long Lewis Ford
10.2023 - Current
Stocking Associate
Publix
03.2023 - 10.2023
Department Manager
Bed Bath & Beyond
02.2021 - 03.2023
Cashier
Lowe's
02.2020 - 06.2020
Office Manager's Assistant
Riverside Pediatrics
10.2018 - 01.2020
High School Diploma -
Lawrence County High School
No Degree - Chemical Engineering
University of North Alabama
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