Alaina Pinkston
Sylacauga,AL
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Service Advisor
Long Lewis Ford
Alabaster, Alabama
10.2024 - Current
- Greeted customers over the phone, in person, and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
Service Advisor
Tony Serra Ford
Sylacauga, AL
07.2022 - 02.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed shop full of technicians.
- People Skills.
- Multi-task.
- Certified and Master Certified.
- Guide people and educate them on vehicle maintenance and issues occurring.
- Learned and gained Leadership roles in this position
Key Holder
Dollar General
Sylacauga, AL
04.2022 - 07.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Inspected physical condition of store premises to identify any maintenance issues.
Car Hopper
Sonic
Sylacauga, AL
06.2017 - 08.2017
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
B.B. Comer
Sylacauga05-2018
Skills
- Service Recommendations
- Computer Skills
- Vehicle assessment
- Cost Estimation
- Documentation And Reporting
- Customer Service
- Data Entry
- Price Quoting
- Repairs Scheduling
- Warranty Claims Process Management
- Work Order Interpretation
- Customer consulting
- Reporting and documentation
- Program follow-up and assessment
- Records Maintenance
- Workflow Management
- Strong Work Ethic
- Listening Skills
Certification
- Master and Base Certified Service Advisor Through Ford
Timeline
Mobile Service Advisor
Long Lewis Ford
10.2024 - Current
Service Advisor
Tony Serra Ford
07.2022 - 02.2024
Key Holder
Dollar General
04.2022 - 07.2022
Car Hopper
Sonic
06.2017 - 08.2017
- Master and Base Certified Service Advisor Through Ford
High School Diploma -
B.B. Comer
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