ANTHONY MOSSEY
Templeton,MA
Summary
Experienced General Manager with over a decade of proven leadership in dynamic, high-pressure settings. Eager to spearhead a development team within a top-tier company, committed to upholding a strong work ethic, punctuality, and professionalism while remaining open to new learning opportunities. Demonstrated ability to oversee sizable departments, contribute to the discovery of optimal procedures, and propel ongoing enhancements within the organization's operations. Passionate about advancing swiftly within the corporate hierarchy and dedicated to fostering a culture of excellence.
Overview
14
14
years of professional experience
Work History
Solar Service Technician
Sunrun
Shrewsbury, MA
04.2025 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new technologies
Store Manager
Big Lots Stores Inc.
Fitchburg, MA
10.2018 - 03.2025
- Started at the Fitchburg, MA location as Freight Manager and has since been promoted to Multiple times to Store Manager
- Leads a team of 10+ members in all aspects of the Dock to Stock process
- Conducts all hiring for the store
- Spearheads learning and development for all associates
- Completes twice weekly freight deliveries in a timely and safe manner including large furniture deliveries
- Responsible for setting all seasonal merchandise and specialty sets
- Ensures all freight is worked to the floor
- Works extensively in the Furniture Department delivering fantastic and enthusiastic customer service
- Delivers above average sales metrics including Lease to Own, store credit card applications and store reward card sign ups
- Assists the furniture manager in the organization and up keep of the furniture store room
- Key holder responsible for store opening, closing, and money handling
- Trained in inventory management practices including cycle counts, direct store delivery, merchandise damages, and carton miss picks
- Works daily with programs such as Google docs, Microsoft Word, Excel and other programs
- Works in person or over the phone with customers to resolve in store issues or complaints
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Merchandising Manager
Dollar Tree
Lunenburg, MA
01.2012 - 10.2018
- Responsible for leading teams of 5 or more in various tasks including unloading trucks, stocking, seasonal settings, customer assistance.
- Manager in charge of all cooler/freezer orders , stocking freezer, quality assessment upon freezer delivery.
- Experience in Microsoft Word, Office, Excel, Reviewing, editing and submitting payroll for the store.
- Writing and submitting weekly schedules.
- Opening and closing store.
- Entrusted with securing, handling and delivering up to $5,000 at a given time.
- DSD and RTV certified.
- Training with Mark Ups and Mark Downs
- Managed day-to-day development issues.
- Executed training programs
- Led the store as acting store manager from September 2018- December 2018 due to store manager on sick leave
- Started as entry level cashier and was since promoted to Lead Full Time Cashier, Operations Manager, Freight Manager, and Merchandising Manager
Front End Clerk
Price Chopper
03.2012 - 01.2013
- Experience with point of sale systems
- Trained to work the self check out
- Worked with the Grocery Manager to stock, refresh and recover store aisles.
Education
Some College (No Degree) -
Mount Wachusett Community College
Gardner, MASkills
- Great Computer Skills
- Excellent Communication Skills
- Customer Service and satisfaction
- Team Management and Development
- Project Manager
- Inventory Management
- Google Systems, Microsoft Word, Office, Excel and Powerpoint
- Strong Organizational Skills
- Payroll
- Quality assurance
- Strategic plans
- Training programs
- Retail display setup
- Promotional planning
- Staff supervision
- Vendor management
- Customer sales
Additional Information
- Willing to relocate if necessary
- Email Preferred
Timeline
Solar Service Technician
Sunrun
04.2025 - Current
Store Manager
Big Lots Stores Inc.
10.2018 - 03.2025
Front End Clerk
Price Chopper
03.2012 - 01.2013
Merchandising Manager
Dollar Tree
01.2012 - 10.2018
Some College (No Degree) -
Mount Wachusett Community College